REGUS Cancellation Policy made to make you auto-renew Irvine California

Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term.

This was not pointed out to me when I signed up for my virtual office.

When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. The person who answered told me I needed to call the billing department to cancel. They gave me the toll free 800 number to billing and told me to just call and tell them I wanted to cancel. I called and was excited to hear that there was a pre-recorded option dealing with cancellation but when I actually selected that prompt, it said that department was close or unavailable and it directed me back to my local Regus location.

I tried calling the toll free 800 number for weeks thinking the person at corporate that handled cancellation was just out of the office or not available. Now, I learned this was an infinite loop purposely done to confuse consumers for the auto-renewal to happen. 

After going through this for a few weeks, I decided to call the local Regus office again and I told them the frustration about what had happened. The receptionist stated that I was given the wrong information and that only a manager at the current location could help me with cancellation. She also told me that I had to have cancelled within my 60 days left in my agreement and when I talked to her I was within 45. I told her that I had tried but was given the wrong information about how I needed to cancel. She said she would have the manager call me - this never happened.

A month later, my corporate credit card was cancelled so Regus starts calling me for payment. I told them of my cancellation issues and that I did not believe my contract should have auto-renewed for another year. Lilliana Flores who helped me said I was given the wrong information but said she had to talk to the manager Jason on a resolution. She told me the information I was told was wrong. She told me I actually had to cancel 90 days in advance. 

I explained my situation and why I felt I should be let out of my contract via auto-renewal. I have already satisfied my 1 year initial contract and because of the run-around I got from employees at that location, I was given the proper information to cancel in the correct manner. 

I don't feel like this company is here to help anyone but themselves. I don't feel their cancellation policy is clear and it seems that I have read complaints from other intelligent business men and women who have faced the same issue. Some are even attorneys or had hired attorneys to help them with this matter. I am here to warn everyone not to deal with Regus. I had previously dealt with a competitor of Regus and had a wonderful experience and the cancellation was not as cumbersome.

Do not deal with this company. They don't care about you or your business. This is a virtual office we're talking about not a physical space. There is no worry about re-renting a virtual space. It's a glorified mailbox address.