• Report: #107389
Complaint Review:

Reno Mazda Kia

  • Submitted: Tue, September 07, 2004
  • Updated: Sun, July 01, 2012

  • Reported By:Sparks Nevada
Reno Mazda Kia
2150 Kietzke Ln. Reno, Nevada United States of America

Reno Mazda Kia Kia's organized insidious sham to cheat, hoax, betray, mislead and defraud us. Reno Nevada

*Consumer Suggestion: when they play hard, you need to play harder

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Our Sephia's shift was difficult to shift out of park. We took it to the dealer we puchased it from. After a week in the shop, they called us and said the shift's plastic mechanism was hopelessly bent and we would have to pay for a new one, because our warranty didn't cover it. (Wrong!)

We have several friends who are licensed mechanics and looked at us sideways when we described the long wait, and questioned why our 100,000 mile warranty didn't cover it when we only had 48,000 miles on the car.

We payed $209.00 for the part and took it home knowing other mechanics could fix it faster than Kia. We had already waited two weeks and couldn't afford anymore car rental fees.

Imagine our horror when we discovered the only thing wrong with the shift was that the kids had spilled a little cocoa down the shift. One wet wipe later, our stick worked beautifuly.

Kia had deliberately lied about our shift; it wasn't broken, bent or damagaed at all. They charged us for a part we didn't need, which should have been covered by warranty.

We went to Kia with the new part still in its box and requested our money back. We were shuffled to five different desks and each desk claimed they did not have the ability to make refunds. The last desk they shuffled us to was the front. The couple next to us was getting ready to sign a deal on a new car. When they overheard the run-around the dealership gave us they told the car salesmen they wanted nothing to do with a business that was so dishonest. They walked out.

We again asked that our money be refunded. The Kia manager told us we had just cost them a deal and if we didn't leave immediately they would call the police and have us escorted off the premises. (Please don't sn***er; our Reno P.D. is nothing like Reno 911. They are actually very competent professionals.)

If Reno Mazda Kia represents the beliefs of the Kia corporation, I beg anyone reading this never to purchase a Kia. I dearly hope this is a merely a local franchise problem. I would like to hear other people's experiences with Kia mechanics.

Bobee Sparks, Nevada

This report was posted on Ripoff Report on 09/07/2004 10:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/reno-mazda-kia/reno-nevada-89436/reno-mazda-kia-kias-organized-insidious-sham-to-cheat-hoax-betray-mislead-and-defraud-107389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

when they play hard, you need to play harder

AUTHOR: Williamkreth - (U.S.A.)

i bought another Kia from them simply because i don't let them get away with anything. and when they are playing dumb, or playing hard, just play hard right back at them. you have a legal right to protest them on public ground. you can't protest on their parking lot or their property, but you can go right out to the side walk holding out a sign telling people not to buy a kia there. and they can't do anything to you, it is totally in your right as long as you are not threatening them. if they are losing sales because you are out there, and have enough people come and talk to you, they will come fix your problem really fast. also get very angry, they tried to screw me out of $250 dollars and i stormed in there and basically yelled "I Want to speak to your manager!" the lady in the front got the manager really fast, and i just said to the manager in a very angry tone "you said you would give me $2500 for my trade in but you only gave me $2250" he told me it was a done deal, and it couldn't be changed, to which i replied "i don't appreciate you not giving me what you said you would and what we agreed upon. i want my $250." he said he would get it fixed, walked off, and came back with the new contract, they can change those contracts whenever they want. and if you are making them lose business they will take care of you extremely fast! just make sure you are within your legal rights and don't get violent.

the way i look at it is, almost all dealerships are screwed up and will try to mess with you. i like to deal with Reno Mazda Kia because i know how to get what i want from them.

if you would like to talk to me some more feel free to e-mail me

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