Rent a Center in Pleasanton Tx Did not explain death benefit on rental merchandise, stated they had filed insurance claim numerous times and did not because I paid the bill so I would not get additional charges, told us at least 4 times it had been filed Pleasanton TX Texas

Mondo from Rent a Center in Pleasanton Tx.  spoke with my granddaughter and myself on the phone, her fianace was killed in a motorcycle crash and had an account with rent a center.  We told Mondo what had happened and he said there was a 5000 death benefit, he did not explain that it was only for the merchandise (tires) that were from there. 

He should have filed the insurance claim but instead was telling us there was a death benefit for 5000, not once did he expain the process.  I paid the account in full for my granddaughter so she did not accure any further charges since Mondo wanted to make arrangements to get the tires back, that should have never happened, he should have filed the claim.  My granddaughter called several times asking about the insurance claim and on at least 4 occasions he told her he was waiting to hear back from them. 

We finally called and he was yelling at us on the phone and told us we were trying to cash in on his death.  Never have I been talked to or treated like that.  He never filed the claim, we have tried to talk to coprorate and contacted the web messages, left numerous messages, and no one with get back with us.  I asked for a refund but that was refused.  We have called coroprate and still am waiting to hear back, but doubt that will ever happen.