• Report: #1061901
Complaint Review:


  • Submitted: Tue, June 25, 2013
  • Updated: Tue, June 25, 2013

  • Reported By: PSW — Epping Other
Internet United Kingdom

Rentalcar.com had fine print which meant they could appear to charge one amount when the amount was more  Internet

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Here is a letter sent to Rentacar.com.

Rental reference: 486683755

We recently used your service and it was an unmitigated disaster and Cost me £70 in cancellation fees for a car I could not pick-up because of your fine print.

I booked a car and Paid the £130 upfront – only to arrive at the rental and be told I needed to pay another £500 as a deposit before using the car. I refused as this was not the terms as I understood them.

Your fine print however explained what was included and did not specify explicitly that a deposit of between $500-1500 would be required until you pointed this out to me ..

So to all other users of your web site be aware this has been a costly experience and not an enjoyable one!

You destroyed any joy of attending my families wedding – and you then charged me £70 for the privilege! Shame on you!!

This report was posted on Ripoff Report on 06/25/2013 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rentalcarcom/internet/rentalcarcom-had-fine-print-which-meant-they-could-appear-to-charge-one-amount-when-the-1061901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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