Repwest Insurance co. U-Haul (u-box division) Moving help.com (moving help web site affiliated with UHaul) Amerco is parent company of UHaul, Repwest Ins.Co., Amerco Real Estate & Oxford LIfe Ins.Co When moving….Phoenix AZ

When moving, I contacted UHaul who represented their U-Box service as a one-stop shop when in actuality, when problems started to mount, there were 4 separate companies to deal with. Filed furniture damage claim with their insurance... Repwest Insurance who denied claim after saying they contacted Uhaul to find no damage to boxes. They said they don't cover damage due to shift of goods. What are they covering??  I never received a copy of the insurance coverage after multiple requests when I bought coverage so had no idea of details other than what the representitive gave me over the phone. Needless to say nothing about shifting damage was ever addressed. They have finally found the paperwork and will email to me (9 months later).  They also mentioned a $100 deductable per item claimed when I made initial claim in Sept.2017 via phone. News to me!! Majority of damage was in one box, the box Uhaul lost for 30+ days. Where was this box for a month and how many times had it been jostled about?? Could have gone to NY and back to Seattle in that time. UBoxes were also moved several times in Nampa storage,(total storage time was 3 months with continued insurance coverage), plus late delivery and errored billings (lots of problems with Uhaul). There is no way some shift will not occur in these boxes. I used their endorsed moving company for professional packing as I didn't want to be responsible. They are supposed to know how to stack in those boxes. Since then of course, Uhaul disputes any affiliation with moving site, Movinghelp.com. thus taking no responsibility for their initial recommendation of site or proficiency of the mover. Now the insurance company wants me to contact the moving company. For What??? Another run around is all.   No consideration given to fact of lost box. The business model is a joke with no one taking responsibility for the other's actions. I was told by Uhaul there is no affiliation between the separate companies, but there is..most are flying under the parent company of Amerco. With some digging, I am sure to find the moving company site is also affiliated some how as well. I feel this is out and out fraud and if enough users of Uhaul and their affiliates are contacted, you will find sufficient evidence to agree. I am sure very few claims are paid...this is a scam and I think this is a case for a class action lawsuit. I went with Uhaul due to their branding and am I ever disappointed with their performance and integrity. Never use Uhaul's  Ubox (pod) service.  This service is so bad there are no nice words to describe it.  I am currently looking for legal assistance...these guys need to be stopped and held accountable.

Repwest Insurance co. U-Haul (u-box division) Moving help.com (moving help web site affiliated with UHaul) Amerco is parent company of UHaul, Repwest Ins.Co., Amerco Real Estate & Oxford LIfe Ins.Co When moving, I contacted UHaul who represented their U-Box service as a one-stop shop when in actuality, when problems started to mount, there were 4 separate companies to deal with. Filed furniture damage claim with their insurance... Repwest Insurance who denied claim after saying they contacted Uhaul to find no damage to boxes. They said they don't cover damage due to shift of goods. What are they covering?? I never received a copy of the insurance coverage after multiple requests when I bought coverage so had no idea of details other than what the representitive gave me over the phone. Needless to say nothing about shifting damage was ever addressed. They have finally found the paperwork and will email to me (9 months later). They also mentioned a $100 deductable per item claimed when I made initial claim in Sept.2017 via phone. News to me!! Majority of damage was in one box, the box Uhaul lost for 30+ days. Where was this box for a month and how many times had it been jostled about?? Could have gone to NY and back to Seattle in that time. UBoxes were also moved several times in Nampa storage,(total storage time was 3 months with continued insurance coverage), plus late delivery and errored billings (lots of problems with Uhaul). There is no way some shift will not occur in these boxes. I used their endorsed moving company for professional packing as I didn't want to be responsible. They are supposed to know how to stack in those boxes. Since then of course, Uhaul disputes any affiliation with moving site, Movinghelp.com. thus taking no responsibility for their initial recommendation of site or proficiency of the mover. Now the insurance company wants me to contact the moving company. For What??? Another run around is all. No consideration given to fact of lost box. The business model is a joke with no one taking responsibility for the other's actions. I was told by Uhaul there is no affiliation between the separate companies, but there is..most are flying u Phoenix AZ