• Report: #139696
Complaint Review:

Reservation Rewards / Galleria USA

  • Submitted: Thu, April 21, 2005
  • Updated: Thu, April 21, 2005

  • Reported By:Bryan Texas
Reservation Rewards / Galleria USA
reservationrewards.com Internet U.S.A.

Reservation Rewards - reservationrewards.com - Galleria USA ripoff! Unauthorized charges, claims has no knowledge of Reservation Rewards! Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I checked my bank statement today and have a charge from GalleriaUSA for $11.95. I have no idea what this is, so I did some research and realize that GalleriaUSA is mentioned in some reports that Reservation Rewards is mentioned in.

So now I start to remember- I signed up for Reservations Rewards through Restaurants.com... there was a click-through to get a $10 reward for signing up- so I thought I'd try it. Well, come August, i still haven't used it, so I cancel it through the Reservation Rewards website.

I have my cancellation confirmation email from Reservation Rewards. I'm still being charged by GalleriaUSA. I call the number on the Reservation Rewards website (800) 411-8021 and I spoke to Holly (id #25302.

She can't find anything related to me so she asked me to look at my bank statement and read the charge. She then says, " Oh! Galleria! Thank you. I may not be able to reverse the charges, but I will connect you to my supervisor."

Then I speak with Charles (id # 14934). Apparently he has no idea who Reservation Rewards is. He says "I am not familiar with this website." He also says, "We are not affiliated with this comany in any way." Well, Charles, if that is so, then how did I get to speak to you when I called the number on the Reservation Rewards Customer Service number? Hmm?

He said they do not offer refunds (even though i have proof of the cancellation back in August of 2004), but will refund me the $11.95 for this month. (Which, by the way, is a violation of the member agreement, because the member agreement stated that they would notify me of any upgrades in charges.)

I am going to try and call my bank and see if they will refund the other $9.95 charges from the previous months.

Bryan, Texas

This report was posted on Ripoff Report on 04/21/2005 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/reservation-rewards-galleria-usa/internet/reservation-rewards-reservationrewardscom-galleria-usa-ripoff-unauthorized-charges-139696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Reservation Rewards / Galleria USA

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?