Complaint Review: Reservation Rewards - WLI - Drugstore.com
- Reservation Rewards - WLI - Drugstore.com
6 Corporation Drive
- Phone: 800-732-7031
- Category: Advertising / Deceptive
Reservation Rewards - WLI - Drugstore.com ripoff - unauthorized withdrawals from my bank account Shelton Connecticut *EDitor's Suggestions on how to get your money back into your bank account!
I was startled to see a charge in my online bank statement for $9.00 from an outfit called "WLI*RESERVATIONR". I had no idea who these people might be.
I put the term into a search engine, and came up with a report on your website, showing that unsuspecting Fandango customers are giving their email addresses to what claims to be some kind of special offers and rebates program, only to learn that Fandango may be giving their credit card numbers to this mysterious "Reservation Rewards" outfit, that then takes $9.00 from your bank account each month --- even if you do not buy anything from them!
When I called the "Reservation Rewards" phone number given in the original report on this website, I insisted on being connected to a live customer services person. I was courteous, but firm -- they had to cancel my "account." They agreed to do so, and then told me that it was not Fandango that had given my credit card number to them, but Drugstore.com.
I contacted both Fandango and Drugstore.com and strongly suggested that they disassociate themselves from this rip-off.
I received an email from Drugstore.com claiming that they only link to "Reservation Rewards", and that I must have clicked on the link, gone to the website and given the "Reservation Rewards" people my credit card number. Drugstore.com's email also claimed that they would never have given these people my credit card number.
I find that hard to believe. My own recollection is that the Reservation Rewards website asked only for my email address. I have a policy against giving anyone my credit card numbers unless I am buying something from them or subscribing to a specialized publication.
My best guess is that there is probably some fine print on the "Reservation Rewards" website stating that if you give them your credit card number, you authorize them to obtain your credit card number from the organization which referred you.
Certainly nothing was said on their website, in my recollection, about deducting a monthly fee from my bank account without my knowledge!
People wanting to terminate these "accounts" can reach Reservation Rewards at:
Go with option #3 on their phone system to eventually reach a live person. That way you can find out what company gave your credit card number to Reservation Rewards or sponsored a link to them.
They did not suggest refunding my $9, and I let it go, content just to be rid of them.
I view this kind of unauthorized "deduction" --- when no services are performed --- from people's bank accounts and credit cards as theft.
Takoma Park, Maryland
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 12/31/2004 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/reservation-rewards-wli-drugstorecom/shelton-connecticut-06484/reservation-rewards-wli-drugstorecom-ripoff-unauthorized-withdrawals-from-my-bank-a-125252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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