Complaint Review: Residential Email, LLC Via AT&T - Dallas Texas
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- Author Confirmed
- Residential Email, LLC Via AT&T att.com Dallas, Texas U.S.A.
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- Category: Telephone Companies
Residential Email, LLC Via AT&T I continue to be charged Dallas Texas
*Author of original report: Residential Email, via AT&T
*UPDATE Employee: Please contact us for assistance
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I have contacted AT&T and Residential Email, LLC. I was told that I would receive a credit withing 2 billing periods. This was several months ago, and I still have not seen a credit.
It is crazy that AT&T will bill for these services (??) without any authorization from their customer, and will not take care of correcting the problem. AT&T forces us to contact Residential Email, LLC, where I have spent a lot of time trying to get through the red tape.
I keep trying ways to find ways to lower my monthly bills - not increase them. Because I work 3rd shift from home, I must have my phone and dsl service without interruption, which makes it very difficult to try and switch providers.
Debbie
Hazelwood, Missouri
U.S.A.
This report was posted on Ripoff Report on 12/26/2007 11:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/residential-email-llc-via-att/dallas-texas/residential-email-llc-via-att-i-continue-to-be-charged-dallas-texas-294719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Residential Email, via AT&T
AUTHOR: Debbie - (U.S.A.)
SUBMITTED: Wednesday, January 09, 2008
Anyone that is being assed a fee from Residential Email, LLC via AT&T can call their Customer Service Department at 1-800-430-6314.
Be aware though, that I have called them previously, told that the service (whatever that might be), had been cancelled, only to be billed again.
This is definitely a rip off! I have threatened to contact not only the Better Business Bureau, but the Attorney General's office as well should I receive any additional charges on my phone bill.
I was given credit by AT&T for the charges prior to my last bill, but was informed by AT&T that Residential Email, LLC may persist in obtaining any additional charges.
Residential Email, LLC responded to my Ripoff Report with their Customer Service number. If I had not reviewed the Ripoff Report again after receiving my last phone bill, I would not have this number! It is a totally different number than what appears on my phone bill for them.
Debbie
#1 UPDATE Employee
Please contact us for assistance
AUTHOR: Virginia - (U.S.A.)
SUBMITTED: Friday, December 28, 2007
Dear Customer,
Unfortunately the information you have provided is not sufficient for us to assist you.
Please contact our Customer Service Department at 1-800-430-6314 we will be happy to assist you.
We are open 24/7.
We sincerely apologize for any inconvenience or misunderstanding and look forward to helping you resolve this matter to your satisfaction.
Regards,
Virginia,
Director Of Customer Service
ResidentialEmail
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