Report: #1689

Complaint Review: Richard Simmons (GT Direct)

  • Submitted: Tue, March 28, 2000
  • Updated: Sat, April 01, 2000
  • Reported By: Wakefield MA
  • Richard Simmons (GT Direct)
    16 E. 40th St.
    New York, New York
  • Phone: 201- 985-8217;
  • Web:
  • Category: Barbers

Richard Simmons GT Direct move groove and loose consumer rip-off

Show customers why they should trust your business over your competitors...

I ordered by phone (800 number), in January, the Richard Simmons Move, Groove and Lose - a combination of videos and a plastic slotted item that keeps track of 'units' eaten (called a Food Mover). Cute concept. It's supposed to come with several booklets that explain its use: Cookbook,Instruction Booklet (I received this), A Food Exchange and Meal Plan Booklet and a Restaurant Food Exchange. Without the 'Food Exchange and Meal Plan Booklet, the whole thing is useless...

I did not receive the last 2 booklets.
I spent the better part of a day trying to reach the customer service number provided on the invoice - not an 800 number, but a 516 area code [516-937-7240]. Prior to regular business hours there WAS a tape that said what the hours were, but left no way to leave a message. During business hours, there was NO tape, no nothing; just a repeated busy signal. I tried on more than one day for long periods at a let them know that I did not receive what I ordered.

I also tried to communicate on the web site (no luck) and by e-mail (all my e-mails have been returned).

Then a few days later, someone representing Richard Simmons' company called to hawk a vitamin supplement called "Life Charge", a sample of which had been included in the original program. I was so relieved to speak with someone -finally . I explained the problem and he said, "oh... don't use THAT customer service number, I'll give you a good one." (It was a 201 area code; still no 800 number). I was so appreciative that I ended up ordering 'on trial' the supplement -- which could be returned (half used if it didn't suit me, for full refund, he said).

Well I tried the 201 area code number[201- 985-8217] and after a bit finally got someone and explained that I had not received what I ordered.
I got a woman who wrote down my complaint. And that was that. No response. No fulfilling on my original order. And other e-mail efforts also were returned.

So, I would like to return the supplement (unused) for my money back (They've charged my credit card), but like the original package that was not fulfilled on nor responded to, I now don't trust that I'll get my money back and there seems to be no one to talk to...

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This report was posted on Ripoff Report on 03/28/2000 12:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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