Complaint Review: paypal - Palo Alto California
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- Author Not Confirmed
- paypal 1840 Embarcadero Rd. Palo Alto, California U.S.A.
- Phone: 650.251.1100
- Web:
- Category: Internet Services
PayPal Misleads and Deceives
*Consumer Comment: Smells Fishy
*Consumer Comment: Smells Fishy
*Consumer Comment: Smells Fishy
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On 4/4/01 I bought an item from a paypal user, right after sending the money, He told me he didnt have the product. I called paypal instantly to get my money back. Paypal told me, this transaction is labelled COMPLETE, that they are sorry they can not do anything about it. I was very pissed off over this, called back a second time demanding to talk to security or something. They told me the same thing, this transaction is complete, we cant do anything about it. I told them, thats too bad Im calling my credit card company and having this transaction removed, they had nothign to say I hung up. I ended up getting my money back by the other paypal user sending me money back through paypal.
On 5/22/01 I sold an item to a paypal user, per their misleading deceptive rules I waited till the transaction said COMPLETED, then I handed over the item.
On 5/24/01 paypal contacts me via EMAIL, telling me they THINK there was fraud involved in my transaction to tell them all about the transaction. I demanded they tell me what they are talking about, I demanded to know where the fraud was, was I fraudulent????
A few days later I got a no answer response. I finally called up paypal demanding to know what was fraudulent, how what where when. They told me they cant tell me that information per security reasons....???????? Its my money they are taking, that information is QUITE due me.
As far as I am concerned, there was no fraud, they wont hand over information, then everything was fine. According to paypals policies its QUITE apparant NOW, that all transactions are REVERSIBLE for 30/60 days. Which means EVERY single transaction should NOT have ANYTHING deliverred, because paypal has the ultimate option to take your money from you. paypal has the WORST customer service I have EVER experienced in my life, they refuse to listen they refuse to divulge information PERTINENT to me getting my money back and or item.
All they know how to do is read from their idiots handbook, and then hang up. BEWARE of this company, it is NOT safe to use paypal, they are a MOB style business.
This report was posted on Ripoff Report on 06/29/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/paypal/palo-alto-california-95303/paypal-misleads-and-deceives-5582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Smells Fishy
AUTHOR: trashlink - ()
SUBMITTED: Tuesday, April 23, 2002
I my as well jump on the band wagon I always wondered about Pay Pal I set up an account with them a year ago they verified my banking information my account was activated to Full and I was all set to go... After a series of transactions I decide I wanted to transfer the amount to my bank.
They froze my accounts ability to transfer after I had all ready delivered service, they stated they wanted copies of bank statements, copy Drivers License, social security card, copies of Utility bills and a host of other items I cannot remember.
I strongly objected asking if they were nuts to ask someone to provide information like that or did somebody need a new ID I do not know about? you all ready verified my business banking account, they said they will not release funds with out it I told them you all ready verified my business account I gave you the name of the Bank Manager who personally knows me through business relations.
Funnily enough they stated the same thing we suspect fraudulent unusual activity, I asked has anyone complained or asked for a refund because I will be very surprised they are business associates making small payments to me for docoment transfering, they said No but we red flagged the account, until we get extra documents.
The whole thing stinks!!!
Off course I will not provide those for obvious reasons, and to this date after a year the money still sits in the account untouchable.
#2 Consumer Comment
Smells Fishy
AUTHOR: trashlink - ()
SUBMITTED: Tuesday, April 23, 2002
I my as well jump on the band wagon I always wondered about Pay Pal I set up an account with them a year ago they verified my banking information my account was activated to Full and I was all set to go... After a series of transactions I decide I wanted to transfer the amount to my bank.
They froze my accounts ability to transfer after I had all ready delivered service, they stated they wanted copies of bank statements, copy Drivers License, social security card, copies of Utility bills and a host of other items I cannot remember.
I strongly objected asking if they were nuts to ask someone to provide information like that or did somebody need a new ID I do not know about? you all ready verified my business banking account, they said they will not release funds with out it I told them you all ready verified my business account I gave you the name of the Bank Manager who personally knows me through business relations.
Funnily enough they stated the same thing we suspect fraudulent unusual activity, I asked has anyone complained or asked for a refund because I will be very surprised they are business associates making small payments to me for docoment transfering, they said No but we red flagged the account, until we get extra documents.
The whole thing stinks!!!
Off course I will not provide those for obvious reasons, and to this date after a year the money still sits in the account untouchable.
#1 Consumer Comment
Smells Fishy
AUTHOR: trashlink - ()
SUBMITTED: Tuesday, April 23, 2002
I my as well jump on the band wagon I always wondered about Pay Pal I set up an account with them a year ago they verified my banking information my account was activated to Full and I was all set to go... After a series of transactions I decide I wanted to transfer the amount to my bank.
They froze my accounts ability to transfer after I had all ready delivered service, they stated they wanted copies of bank statements, copy Drivers License, social security card, copies of Utility bills and a host of other items I cannot remember.
I strongly objected asking if they were nuts to ask someone to provide information like that or did somebody need a new ID I do not know about? you all ready verified my business banking account, they said they will not release funds with out it I told them you all ready verified my business account I gave you the name of the Bank Manager who personally knows me through business relations.
Funnily enough they stated the same thing we suspect fraudulent unusual activity, I asked has anyone complained or asked for a refund because I will be very surprised they are business associates making small payments to me for docoment transfering, they said No but we red flagged the account, until we get extra documents.
The whole thing stinks!!!
Off course I will not provide those for obvious reasons, and to this date after a year the money still sits in the account untouchable.
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