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Report: #1234822

Complaint Review: Riverfront Chrysler and Jeep - North Aurora

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  • Reported By: Jrod — Aurora Illinois USA
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  • Riverfront Chrysler and Jeep 200 Hansen Blv North Aurora, USA

Riverfront Chrysler and Jeep Problem Guessing North Aurora illinois

*General Comment: Real advice

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I took my 2004 Dodge Durango to the service department in 2014 because my truck had water leak in to the fuse box and caused the truck to short out. The maintenance guy called me a few hours later and said that the problem was that the drain lines from the sunroof were clogged and needed to be cleaned, also that the fuse box needed to be dried out I paid over $300.00.

I took my truck home and used it for a while, I then went to wash it and as I was in the car wash the truck started shaking and it turned off in the middle of the wash, I had to get it to turn on so I could drive it back to the dealer. I was told then that it was the battery and the spark plugs so I had a new battery and new spark plugs another $400.00.

Again I went home and when it rained one day the stereo and lights turned on by them selfs and a clicking noise was heard on the fuse box, so I took it in again, this time they replaced the cowel.

Yesterday 06/08/15 I took in again because of the same issue, this time I was told I had to replace the sunroof and that it will cost $600.00.

Every time a new reason is given to me for the problem and every time I pay for the repairs to that problem I am not going to replace the sunroof, I am going to pick up my vehicle and find some legal way to get my vehicle repaired becasue I feel that I did not need to do all the other repairs, and I was told each time that that was the reason for the leak and in fact it was not.

 

This report was posted on Ripoff Report on 06/10/2015 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/riverfront-chrysler-and-jeep/north-aurora-60542/riverfront-chrysler-and-jeep-problem-guessing-north-aurora-illinois-1234822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Real advice

AUTHOR: Bubba Lee - (Canada)

POSTED: Wednesday, June 17, 2015

 Its time to change repair shops and be a jerk.

1st You are victim of poor Diagnoses. The Dealer should be able to prove a repair worked to get paid. I will allow them the first "Plugged Sun Roof Drains" 95% of this type of leak are just that and the repair is an automatic reflex.

But every repair after that should be either a refund or no-charge repair. I think if you file a small claims suit you would win. Seperate suit for each invoice? Ask at the counter when you file.

2nd Walk up to the repair counter and ask to speak to the service manager. Don't move, don't allow them to put you off, make sure you are polite at all times. Ask him to refund all unsucsesfull repairs. MAke sure he notes your concerns in your file. DO NOT THREATEN TO SUE. if you do he will refuse to speak to you and instruct the staff to not speak to you. If you are going to file in small claims justserve the notification with out warning.

3rd Call around, a Non dealer body shop is most likely to figure this out and repair it as inexpensively as possible

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