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Report: #777338

Complaint Review: Riverton Hyundai/Suzuki - Sandy Utah

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  • Reported By: RipoffReportsRocks — Roy Utah United States of America
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  • Riverton Hyundai/Suzuki 10835 Automall Drive Sandy, Utah United States of America

Riverton Hyundai/Suzuki Riverton Motors Lied To Me and Took My Money Sandy, Utah

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I took my car in for diagnostics at my appointment time (10:00AM).  I was told I would be called before any work was done to my vehicle that was not covered under my warranty.  I thanked them and left.

Over four hours later (after 2PM), I heard from the services department.  I was told my repairs would total over $1200, and I was told I should look elsewhere for services/repairs.  I agreed.

I went to pick up my car and was given a PRE-INVOICE and told I owed over $90.  I asked, "For what?"  It was for "labor" only to turn off an airbag light.  I asked if it was covered under warranty and I was told no.  I said I was not called about this (and I would be called before any work was done that was not under warranty), and I did not approve it.  The mechanic then pointed to the document I signed for diagnostics and said, "Is this your signature?"  He then said that I approved the work because I signed a form for DIAGNOSTICS.

I continued to say that I did not give authorization for the work that was done.  I had a friend go with me who heard:

(1) I would be called to authorize any charges not covered by my warranty
(2) The telephone call about the $1200 in charges which I declined (the telephone call was on speakerphone)

After telling the mechanic that I did not authorize the charges, the mechanic then said that it did not "matter" because I had a "$100 deductible" on my warranty so the $90 in "labor" would not have been covered by the warranty anyway.

I have filed a complaint with the BBB and I am going to file a consumer complaint with the Attorney General for the state.  I am also looking for an attorney who specialists in car repair fraud.  Any other advice would be greatly appreciated!

This report was posted on Ripoff Report on 09/15/2011 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/riverton-hyundaisuzuki/sandy-utah-84070/riverton-hyundaisuzuki-riverton-motors-lied-to-me-and-took-my-money-sandy-utah-777338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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