Report: #124384

Complaint Review: RoadRunner, Road Runner, Time Warner

  • Submitted: Sat, December 25, 2004
  • Updated: Sat, December 25, 2004
  • Reported By: Eden Prairie Minnesota
  • RoadRunner, Road Runner, Time Warner

RoadRunner, Road Runner, Time Warner Timewarner's RoadRunner cable internet provides low bandwidth, high downtime consumer ripoff operates their own outgoing mail server (on port 25) without any authorization Nationwide

Show customers why they should trust your business over your competitors...

I have had RoadRunner internet for a few years. When I first got it, it was great, but for the past ~5 months, it has sucked @$$.

First, the bandwidth is narrow. I have heard that this is because it is shared in each neighborhood. However, I can test the bandwidth to the first hop of a tracert, and it is still incredibly low (around 3 kBps). Only one other person in my neighborhood has RoadRunner.

Second, the downtime is excessive. This month, I have had over 10 hours. This isn't as bad as some other reports, but it is still unacceptable.

Third, the tech support is incompetent. I called the tech support and asked them why my ping time to an internal RoadRunner server was over 3 seconds, and they said they didn't know what ping time was. Also, the support is all generic. All calls go to the national help desk, which is only one building with a few people that can only tell you how to restart your computer and modem.

Fourth, the networking does not work. On TV, they always advertise that they offer free networking with the internet. If this is so, why did they tell me that RoadRunner does not support any routers at all?

Fifth, the security is insecure. They offer free antivirus/firewall software. Beware, as this sofware will automatically modify your system, then crash because you have other firewalls and antivirus programs installed. They don't tell you about that compatibility issue until you have already installed it. The data files for the antivirus are much less complete than leading brand's (McAfee, Norton, ...) data files. It is strange that I have 4 firewalls and 2 antivirus programs on one computer that can all operate together perfectly, but not with RoadRunner's software.

Sixth, their website is quite a sight. It is all made in flash, and is all broken. None of the links actually work. See for yourself

(Just found out: They have posted a news story containing a statistic from December 26th. Today is Christmas, December 25th. Bull Sh1t!)

Seventh, the spam filter is an everything filter. Congratulations, RoadRunner. You have managed to filter every spam message sent to me. Also filtered: important business emails, emails from friends, and emails from MYSELF! I have seen the error message; they want my friend to close port 25 on his email server before they will accept his emails. An outgoing mail server can ONLY operate on port 25. It goes against SMTP standards not to, which would severely hurt him (or anyone who would follow). However, RoadRunner operates their own outgoing mail server (on port 25) without any authorization. Someone could connect to "smtp-server.[realm]" and send thousands of SPAM mails without any difficulty. This is where those p***s enlargement advertisement emails come from, folks.

Eden Prairie, Minnesota
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/25/2004 10:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.