Roadsidemasters.com Roadside Transportation LLC. D/B/A RoadsideMASTERS.com, Gallagher Transportation Services RoadsideMasters failed there membership agreement but not servicing tow or aid. other Florida

We are a federally registered 501C3 Animal Rescue Charity. We have had several memberships with Roadside Masters for 2-3 years at $350 per membership. We currently have two memberships, one for our Customized Animal Transport Georgetown RV and another for our Animal Transport Chevy Box truck. We helped evacuate shelter animals from the Riverside shelter during one of the California fires on Thursday the 26 October 2017. While driving at night our two female drivers noticed a severe drop in power in the vehicle. They were hardly moving on a dark rural road. They called Roadside Masters for help and was told that because they were still moving (barely) they would not help them. The two female drivers and rescued 32 crated animals found a motel on the route about 12 miles to Los Banos, CA I called Roadside Masters on Friday 27 October in the morning to get a tow truck per our membership agreement. They said they could not find one.I spent the entire day with them on the phone. I changed tactics, in instead of towing the vehicle 300 plus miles to Los Angeles, I found a repair shop 12 miles away. We tried all day on Friday 27 October, no tow truck even to tow 12 miles. I had my drivers rent a van to take the rescued animals to a nearby shelter until we could get them to Oregon. I had permission of Carl's Jr. to leave the truck in the lot with signage as the truck would now not start. I had the motel hold on to the keys while I tried to get service from Roadside Masters. We tried Saturday, no tow truck. We tried Sunday, no tow truck. They promised to call me on Monday with news of a tow truck. No Call. I was told in one of the conversations that they would send me a reimbursement form if I found a tow. I did the local repair shop found me a tow. It's been well over ninety days now, multiple phone calls on my part to get the form and received nothing. You cannot get a supervisor on the phone. The last person, George the dispatcher called me and said the check is in the mail. I said how could that be? I did not send a reimbursement slip because I never received one. The people are a not providing any service. How to they advertise Nationwide Commercial truck towing service and not be able to provide tow truck or service in five days?. You do not know that until you try to use their services. In just 2017 this charity foundation is out for 2 memberships at $350 each and a tow costing $350. That's a total of $1,050 for 2017. This is shameful.