• Report: #308015
Complaint Review:

Robbins Brothers ,with GE Money

  • Submitted: Mon, February 11, 2008
  • Updated: Fri, May 22, 2009

  • Reported By:Inglewood California
Robbins Brothers ,with GE Money
21200 Hawthorne Blvd. Torrance, California U.S.A.

Robbins Brothers ,with GE Money, Deceptive and pressure sales tactics at ring store Torrance California


*Consumer Comment: I am having the exact same issue!! HELP

*UPDATE Employee: Customer Service

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A loophole in the way GE Money and Robbins Brothers handle their credit services is costing innocent consumers with fees. Whatever you do, avoid buying from Robbins Brothers or using their GE Money credit option. You'll regret it in the long run. Here's what happened to me.

I bought a ring at Robbins Brothers back in mid December. I used their credit services, which they offered me to use instead of paying upfront. They first told me that the credit services would be handled by Wells Fargo. While buying the ring, they never had me confirm my information with the credit service company. I didn't know who to contact or how to pay off my ring in the following weeks.

I called the store in early January and one person told me that my credit was being handled by GE Money. They gave me a phone number, which was worthless because I was bounced from one automated machine to another. I finally got a hold of a person who told me that they had sent my card to my address several weeks ago. I told the woman I never got it by mail. So they sent it again and received it by mid-January.

On the second week of February I was called by someone by GE telling me that I was behind on one payment. Late fee was $39. I told the customer rep person that I never received any bills over the mail. They told me that I was still responsible for that amount.

Here's what else I found out. I tried to find a phone number for GE executives and there are none listed on the web site. They do have a press contact: Richard Jones
Tel: +1-203-585-6701
Sarah Ely
Tel: +1-203-585-6676

But I doubt they'll be able to resolve any customer issues.

In conclusion, GE Money is making big bucks by not mailing out bills. That's fraud.

Inglewood, California

This report was posted on Ripoff Report on 02/11/2008 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/robbins-brothers-with-ge-money/torrance-california/robbins-brothers-with-ge-money-deceptive-and-pressure-sales-tactics-at-ring-store-torran-308015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment


AUTHOR: Laurie - (U.S.A.)

Offer 0% interest for 12 months and then do everything they can to hit you with fees. I discovered this with a rarely used JC Penney Card with 0 balance that GEMB sent to collections and found thousands of the same type of complaint WORLDWIDE!

In my case they removed my mailing address and ADDED $100 in fraudulent charges to my account immediately after they removed the mailing address.
(I believe but cannot prove the fraudulent charges were an inside job - someone who saw the change to my account and gave themself a gift card on my account -as I never received a call from the collections dept at all)

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#2 Consumer Comment

I am having the exact same issue!! HELP

AUTHOR: Rusman - (U.S.A.)

My fiance and I bought her ring from Robbins Bros. and have had the exact same no bill, late fee issue. The only time we receive a bill is after we call and request a second bill because we never received the first one. By the time we get the second bill the late fee has already been attached. We have made consistent payments every month, yet every single month we have a late fee because of the conditions you describe above.

From now on I will avoid Robbins Bros. purchases at all costs, even if I have to pay double somewhere else. Buyers Beware!

Feel free to e-mail me, I need help dealing with this issue.
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#3 UPDATE Employee

Customer Service

AUTHOR: Robbins Bros. - (U.S.A.)

Robbins Bros. has always taken great pride in delivering exceptional quality customer service.

Upon receiving an e-mail from Mr. G, a representative from the Robbins Bros. Customer Care Department immediately contacted him to address his issues and concerns with GE Card Services. An investigation was quickly launched to seek resolution.

At the same time, the District Manager personally contacted Mr. G to apologize for the difficulty he was experiencing and to determine whether there were any concerns with Robbins Bros. aside from the current issues being investigated with GE Card Services.

While the difficulties Mr. G experienced were with an outside credit source, Robbins Bros. took responsibility for the circumstance and agreed to immediately pay for all the fees, including any late charges.

Since this resolution with Mr. G, Robbins Bros. has had ongoing dialogue with GE Card Services to both inform them of our customer's discontent and to work with them to ensure that our customers will not face similar confusion in the future.

Robbins Bros. believes in a business of making couples' dreams come true. It is unfortunate that our client had to go through these unnecessary events; we feel we stood up to do the right thing and will continue seeking absolute customer satisfaction, both for Mr. G as well as our other valued clients.
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