• Report: #718259
Complaint Review:

Robert Hall & Associates

  • Submitted: Sat, April 16, 2011
  • Updated: Thu, July 14, 2011

  • Reported By: ovrtaxed — Victorville California United States of America
Robert Hall & Associates
300 West Glenoaks Blvd Ste 200 Glendale, California United States of America

Robert Hall & Associates tax resolution scam Glendale, California

*Author of original report: Liens, Lies, and Tax Debt, Oh My

*UPDATE Employee: In response to complaint

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Unfortunately, Ripoff Report does not have a Tax Resolution category.  Legal hardly fits the bill. 

I hired Robert Hall & Associates (a tax services company) on March 9, 2010 to handle a large tax debt ($17,000).  I was assured the first day that all of my tax debt would be eliminated. I was advised not to worry about it anymore and to ignore any documents I might receive from the IRS and State.

Further, I was assured that my tax problem would be resolved in 3-4 months.  Due to my poor financial state, I was advised that my balance would be put into uncollectable status.

Well things did not happen like that.  I continued to receive threatening notices indicating bank levy, lien, etc.  I contacted the tax adviser, Andrew Park, almost weekly to see how things were going.  He did not initiate a single update.  After 6 months of no resolve, I tried switching to another tax adviser in their office who accepted the task with great enthusiasm.  The next week I called, I found he was on vacation.  No update, no reference of the task to someone who would be covering for him.  I started emailing both tax advisors hoping for results when suddenly I was advised to come into to file my personal tax return right away instead of waiting for the extension in October 2010.  I filed September 14, 2010. I was informed that this is all the IRS was waiting for before finalizing the uncollectable status. 

I was originally charged $500 for complete tax resolution.  The tax preparer then wanted to charge me an additional $1100 for tax preparation and resolution and the tax return would be submitted to the IRS in 3 weeks.  3 months later, the return was finally ready.  They stated they "were busy."  On January 12, 2011, an IRS Lien was placed on my social security number.  I was assigned a new tax adviser who took over the handling of my tax resolution and the filing of a 1045 carryback.  I gave them a total of $1600 to resolve my tax problem.  Numerous times, I was told that the entire amount owed to the IRS would be completely eradicated and that in addition, I would receive a refund of $10,000 to $12,000.  I was skeptical because I did not know how I could get a refund when I didn't pay in any tax.  And I continued to question them and I was reassured every single time that, indeed, I would receive a refund that I could then use to pay off the State of California.  I have one such confirmation in writing.

The only problem was--they were wrong!  In late January 2011, the tax adviser finally conceded that I would not be receiving a refund and that there would still be a balance remaining of $12,500.  He was certain that he could get an uncollecatble status with the IRS and that I could setup payment arrangements with the State. 

In March 2011, relatives stepped in and loaned me enough money to pay off the IRS and State.  When I mentioned this to Robert Hall & Associates tax advisor (Phil Duncan), he accused me of misleading him and lying about my capability to pay.  I was so mad. Frankly, I had no idea this was even a possibility.  The next day, I fired Robert Hall & Associates.

In order to get a balance of the exact amount of tax due, it was up to me to call the IRS.  They told me because I had ignored the notices, I was being charged $100 per day interest and penalties.  I had a check to them in 7 days.

Robert Hall & Associates is inexperienced at best when it comes to tax resolution.  I was shocked by their responses and lack of information and updating.  Instead of accepting responsibility for their many errors and misinformation, they chose to lay that all on me as if being in that situation and having to deal with them and the IRS and the State was not enough.  Shame on Robert Hall & Associates. 

With interest and penalities, my tax debt grew by 1/3 (over $3000) while in the care of Robert Hall & Associates.

This report was posted on Ripoff Report on 04/16/2011 12:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/robert-hall-associates/glendale-california-/robert-hall-associates-tax-resolution-scam-glendale-california-718259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Liens, Lies, and Tax Debt, Oh My

AUTHOR: ovrtaxed - ()

Their response is all neat and nice and tied up with a bow but it's not the complete story.  Don't let them fool you with their slick response.  They may not like or agree with their employee who promised from day one to remove all tax debt but it's the truth.


I wanted to follow up because I am still being affected by the actions of Robert Hall & Associates.

I am still paying off the tax debt owed to my relatives from 3 years ago.  It is still on my credit report even though I paid it off 2 weeks after it was put on my report in 2011.  I had to resolve it because the IRS was about to put a lien on my house. I did not have a job then and I still don't have a job and I was still required to pay 100% of the tax to avoid further legal action including jail time.  Instead of being put in "uncollectable status" I was being charged $100 per day (that is $3000 per month) for "ignoring" the notices as was recommended by Robert Hall & Associates.  I was assured that NONE of this bad stuff would happen.  The reason for the tax debt at all was due to using retirement funds early for my business which I was advised by another tax adviser (now out of business) would not harm me (reason I went with Robert Hall & Associates). Wrong. Never take money out of your retirement account unless you are 59.5 years old.

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#2 UPDATE Employee

In response to complaint

AUTHOR: RobertHallTaxes - (USA)

All services were performed and executed successfully. If we had not executed these processes as we did, the consumer's bank account would have been levied for tax owed, and she would have owed an additional $10,388 in tax that was absolved via the 1045 carry back; and she would have not filed her 2009 corporate and individual return.

At no time did any Robert Hall & Associates employee advise her that all of her taxes would absolved nor did we give her a time frame. In fact, due to the circumstance, we informed her that this was going to be time consuming. Due to the process that the government follows, issues of this nature generally take 6 months to a year, especially when no effort is being made to pay off the tax debt.Due to the fact that no collection action was taken, tax returns were filed, and the 1045 net operating loss carry back was executed successfully.
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