Robert Lowes Service Advantage Does Not Stand By Its Warranty Stafford Virginia

When I purchased the Lowes 4 year Service Advantage warranty for my Samsung front-load washer and dryer in Oct 2010, we were told that if Lowe's could not fix it, they would replace it. Our brand new Samsung washer and dryer stayed in storage for six months while our house was being built. We started using them in May 2011. After about 4 months, we noticed that our clothes smelt horrible. They were all moldy, regardless of how many times we washed it. We contacted our sales rep in Aurora, CO who stated that we need to make sure we keep the door open when not in use and to use Afresh HE washer cleaner. I also went to Samsung's website to see what they recommend. After the next three years, we left the door open and detergent tray open when not in use. We have also used vinegar, bleach, Afresh and Tide's HE washer cleaner.

No matter what we do, no matter how many times we clean the washer, to include wiping out all of the black mold we can get inside the tub, around the seal and in the detergent bay, and doing all the things Lowes and Samsung told us to do, black mold keeps coming back. Over the past two years, my wife has been riddled with heath issues but no one in the medical field can figure out what is causing it. My wife is the one that does the laundry and is constantly exposed to the black mold.

After 3 years of honest due diligence and following what were told, I contacted Lowes Service Advantage and they stated that I had to have a service tech come out a see what the issue was. The contracted Lowes Service Advantage tech came out and stated that it was a Samsung design flaw that doesn't allow for proper ventilation when not in use. He stated that he could replace all the parts on the washer but in 6 months, it would be riddled with black mold again. He said it is not worth fixing the unit. In fact, he recommended never buy Samsung appliances in general.

He relayed his diagnosis back to Lowes Service Advantage and their response was that nothing is broken so they will only replace ruined clothing. Contrary, a design flaw is a broken unit. Go ask GM and Toyota. I do not hold Samsung responsible to deal with this issue because I am out of their one year warranty, hence why I purchased the Lowe's Service Advantage Warranty. At this point, Lowes Service Advantage is in breach of contract failing to honor their end of the extended warranty and Lowe's is peddling fraudulent warranty services.

I have no recourse but to sue Lowe's and Lowe’s Service Advantage. Lowe's for fraud and Lowe's Service Advantage for breach of contract.