Rock Auto Beware Madison Wisconsin

I ordered a rear windshield for a 2003 Grand Vitara.  I received rear windshield for a 2009.  I did not take the windshield out of the box, as I could tell my looking before I even read the description sheet it was the incorrect item.  I sent it back in the same box, packed the same way.  Rock Auto is telling me now there is a chip in the window, obviously caused by fedex, but they say the box is not damaged so they are not going to refund my money.  This is very unprofessional on their part.  I explained to them they should refund my money and deal with the shipping company.  I will never order and will share this experience on every social media outlet I can find.  I am merely sharing my experience which has been horrible.