Rocky Mountain Inventory - Owner Brian Owner Brian is EXTREMELY RUDE and UNPROFESSIONAL - overheard a very unusual conversation Colorado

Brian, the owner of Rocky Mountain Inventory, is rude, condescending, and a threatening bully.

I was sitting close enough to overhear a phone conversation between a Rocky Mountain Inventory customer and the owner of Rocky Moutain Inventory, Brian. The customer was frustrated because Brian's counters were late to the store and the inventory would be starting later than the agreed upon start time. The conversation started off pretty normal until Brian was not apologetic at all and then started saying 'I think I just want to pull the plug on this whole thing'. I've worked in retail for a long time and have observed/worked about 30 inventories. To have the owner of the inventory counting service, threaten a customer with 'pulling the plug' within minutes of the inventory commencing is ridiculous!

Brian is the owner of a service providing organization and showed the customer extreme disrespect. His customer service skills are appalling and I was shocked to hear him say 'I've been in this business for 20 years'. Listen, if you or someone in your organization screws up, you apologize and try to figure out a way to fix the situation. What you don't do is blame the customer, then threaten to walk away, then try to turn the situation around and say that you're being treated with disrespect, and then ask the customer to send an email stating that you promise to pay in full because 'it sounds like you're going to only partially pay me weeks down the road'. The customer didnt say ONE SINGLE WORD about withholding pay. Instead, Brian knew that his actions, coupled with the actions of his team (showed up late, didn't show up with proper tags, etc), would give the customer grounds to not pay and he was scared because he knew he in the wrong. If you're looking for a company to provide  you with inventory counting services, do yourself a favor and stay away from Brian's company. I wasn't the one who was disrespected but my stomach is still in knots from listening to how Brian does business.