Rodan and Fields Proactive Without my authorization they continuely took 116 a month from my debit card on products I never received or ordered. When I tried to resolve this they called me a liar and said they won't give me my money until I received the products that I never even orderd. They even sent a pic of my house where Fedex supposedly dropped it off. I have never been through such a terrible experience. I would never ok that money coming out of my account. Plus I have a skin condition from Lupus and I can't use anything like that on my skin. I tried to reason with them but they didn't care. Nationwide

 Hello,

My name is Giselle Kuehner and in January a mutual friend told me about Rodan and Fields.  I had never heard of them but they do skin care and asked if I would be interested in hearing more.  I was unemployed at the time and I was open to new job opportunities.  There was a chance to be a consultant.  I spoke to lady named Ullana who told me the benefits of being a consultant.  I explained I don't have the money but I can think about it.  I was unable to sign up for the full package but I could do 40.  I nievely gave her my debit card and information.  I only authorized the 40 purchase. 

A couple weeks I spoke to her and I got a recruitting job. I told Ullana I can't commit to this opportunity.  I didn't have the time or the money to put in  and I'm not interested in going further.  At no time did she tell me that I would be getting products that I never ordered every month and charging my card over 116.00 a month.  I never signed anything or agreed to that.  Plus I made her aware that I suffer from a skin condition due to my Lupus so I probably can't even use these skin care products.  Rodan and Fields sent me emails but I never acknowledged them or agreed to anything.  I told her I wasn't interested so there was nothing to keep track of.

  This past week my boyfriend noticed yet another charge on our statement and asked me what Rodan and Fields was? He explained that there was a charge of 116 taken out.  I was shocked because I never ordered anything.  He said well this has been happening for the past 4 month but he just thought I went shopping and didn't think of approaching me.  He pulled up our bank statements and they have been taken out the money for the past 4 months.   I was so angry I contacted Ullana and she just pushed over to sales support.  I called sales support and explained my sitituation.  They pretty much called me a liar and said I agreed to this.  I never agreed to anything but the initial 40 dollars.  I explained I never received the products.  They said well there is nothing they can do to compensate me unless I said the products that I never received back.  I then went back to Ullana again and explained to her I need my money asap.   She contacted Fedex and had a pic taken of my house and said.  "This is your house right"  "You go in this way"  This is where they said they dropped it off.  I'm not trying to make trouble but over 400 dollars is a big deal to me.  I have a contract recruiting job.  I can't even afford health insurance and the cost of my meds.  Why would I put over 116 plus 24.95 a month out and not pay for my Lupus.  I'm disgusted beyond belief.  This has taken up from my time at work.  This Company is beyond shady.  They refuse to help unless I ship back a product that I don't have.  They are the makers of Proactive. I know their reputation matters a lot to them.  Please help me if you can.  I have tried to resolve this but no one will help me.  If I had the product I would gladley ship it back but I don't.