Complaint Review: ROKU - Saratoga California
- ROKU 12980 Saratoga Avenue, Ste D Saratoga, California United States of America
- Phone: 888-600-7658
- Web: www.roku.com
- Category: Electronic Manufacturers
ROKU Terrible Customer Service Saratoga California
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I bought the Roku XDS player and paid for FedEx 2nd Day Shipping, which the Customer Service person said would deliver on a Saturday. Immediately after clicking the "ORDER" box the next window that pops up is a window that explains Shipping methods. In that explanation is the fact that FedEx does not deliver on Saturdays.
From time of order to time of delivering was 3 business days. When I contacted Customer Support I was told to email my complaint. A short time later I was informed that my request for a refund for the difference between the 2nd Day Shipping and Regular Shipping is DENIED. Because the shipping instructions explain that "FedEx does not deliver on Saturday." Subsequent to that, I explained that their Customer Service person told me that FedEx would deliver on Saturday. Plus that it was more than 2 Business Days. Still denied.
Then in setting up the unit, when I had questions regarding the "setup modem id number." Again I was instructed to write an email and I would be helped. It seems that ROKU'S Customer Service is not located at the California address.
This report was posted on Ripoff Report on 12/08/2010 09:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/roku/saratoga-california-95070/roku-terrible-customer-service-saratoga-california-669333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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