Report: #794159

Complaint Review: Rollabind

  • Submitted: Tue, November 01, 2011
  • Updated: Thu, November 03, 2011
  • Reported By: dnw21 — Volusia County Florida United States of America
  • Rollabind
    6600 W. Rogers Circle #6, Boca Raton, FL 33487
    United States of America

Rollabind SJ Creative take your money but never send you the order after continually promising, Internet, Internet

*Author of original report: Response to "Owner of Company"

*REBUTTAL Owner of company: Response to the complaint about product unreceived

Show customers why they should trust your business over your competitors...

Ordered the product, a Rollabind punch and set of Rings, on October 4, 2011. After continually checking the order after a couple of weeks of not hearing anything regarding the order being shipped, we placed a call to them since the order was still listed as "Payment Pending" on October 17, 2011, although the payment was sent 2 minutes after the order through PayPal.

The woman who answered explained that they simply "overlooked that the order was paid". How a reputable company can overlook a payment for 13 days, is beyond me.

Still, we gave them the benefit of the doubt because I really needed this for a big project for school that was due November 1st and they are the only ones who sell this product. We stressed to them that the project was coming due and we really needed this. At this point, the woman informed me that the punch is on backorder now but it will ship out to us by that Friday, October 21st, and we will be receiving it by the end of the following week, pushing it to October 28th.

Still received no word by October 28th so placed yet another call to them; this time they promised to receive it that day and will overnight it to us for no extra charge and I would get it by Monday, October 31st.

Called again on October 31st to confirm the order was shipped. This time talked to a man and he said that a note was sent to the shipping department to "send it overnight and you will receive by tomorrow". Out of curiosity and panic for getting this project done, called back just to see how the order will be shipped, whether by USPS or UPS. This time a different man who confirmed that everything that I was told was correct and it has already been sent to the shipping department, but there is no tracking number attached to it.

Got a call on the morning of November 1st, 2011, at 10:22AM from the original woman I talked to from the beginning, from a different number than I had been using; 561-208-1343 (I had been using 1-888-270-8478). She went on to explain that they did not get the order in and cannot send it, but if I'd like to upgrade my order to the more expensive punch for an additional $17.00, they will send it out to me today!

This was where I could not take it anymore so I asked for a refund. The woman said she would issue a refund through PayPal but it wouldn't show up for at least a week. I grew very tired of waiting for this company, which I told them, and explained that I paid through PayPal, it should not take that long, and I will just go straight to PayPal - to my surprise, I received an e-mail 30 minutes later from PayPal that I got a refund.
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This report was posted on Ripoff Report on 11/01/2011 02:51 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Response to "Owner of Company"

AUTHOR: dnw21 - (United States of America)

I would just like to point out that everything you just said was in fact correct, seeing as it is everything that was included in the initial report. 

Yes, you offered the option to upgrade...for MORE money...but after a month of your excuses , how was I even guaranteed that the cycle would not just start over again by ordering a different punch? Continual broken promises does not give the consumer confidence in the company in which they have given money to - why would giving more money help that?

Yes, you did refund my money - only after threatening to go straight to PayPal to get my money back. How does that happen when initially it was going to take at least a week to get my money back - you can sure move fast when a third party is going to get involved...

You can respond if you feel it necessary, but I am done here because I know the truth, and going by the dozens of other bad reviews I have read about your company, I know I do not stand alone.  The Better Business Bureau, American Express, and PayPal were happy to hear this from me to, and they let me know that I was not the only one who contacted them about your company.

Have a nice day and thank you for my prompt refund.
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#2 REBUTTAL Owner of company

Response to the complaint about product unreceived

AUTHOR: customerservice rollabind - (United States of America)

We spoke with the customer in regards to her punch she ordered on our website. We advised the customer that punch was not in stock but even then we tried to do the imposible for the delievy of the item, I even advised the client that for the project she wanted to do the punch 500 would have been a better fit. offer her to upgrade for that punch for inmidiate delivery; since we knew she had special project due. But client at that point didn't want to move forward and just wanted her refund. Wich we did refunded her $19.00 this was the total of her whole order. The same exact day.

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