Report: #451595

Complaint Review: Rollies.com , Rollies International - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, May 13, 2009
Updated: Wed, June 03, 2009
Reported By: — otsego Michigan

Author Confirmed

Why?

Rollies.com , Rollies International www.rollies.com Internet U.S.A.

Phone:
Web:
Category: BBB Better Business Bureau

Rollies.com , Rollies International BIG SCAM! SCAM! DO NOT BUY FROM ROLLIES.COM OR ROLLIES INTERNATIONAL, the medVap.com site or any of the rollies ones Internet

*Author of original report: My delivery on its way

*REBUTTAL Owner of company: Rollies is a good Company and everyone recieves what they order

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I ordered from rollies.com on December 2008 and as of May 2009 I have NOT received my order. I have called and e-mailed and never once got a responce. Here is my proof of order.

Dear ******* ****,

This email confirms that you have paid the supplier Rollies International (rollguy@rollies.com)
$43.392306 USD using SafePay Solutions.

IMPORTANT: Charges on your credit card statement will show
a payment to "SPS, LLC" for this transaction!

Please save this email for future reference.
------------------------------------------------------------------------
Here are your Payment Details:

Date of purchase: 12/11/2008
Amount: $43.392306 USD
Transaction ID: 20081211-240
Quantity: 1
Item/Product Name: Medivap.com OrderID: MVP0812118560
Item/Product Number: MVP0812118560
Buyer: Heather Ream (no_one_remembers_your_name)

Note: This invoice may be a duplicate, sent as a reminder.
Please look at the date of purchase for verification.
You have not been charged twice.
------------------------------------------------------------------------
Business Information:

Business: Rollies International
Contact E-Mail: rollguy@rollies.com

AND THEN HERE IS MY CURRENT STATUS

Order Info
MediVap.com Invoice #: MVP0812118560
Date/Time Ordered: 12/11/2008
Total Order Amount: $40.94
Payment Type: SafePay
Payment Status: Payment Recieved
Order Status: active
# of Packages Sent: 0 - See Below for Details
Sorry - Your Order Has Not Yet Been Shipped
For More Info Regarding Orders, Policies and Shipping Timelines, check out our FAQ section!

Heather
otsego, Michigan
U.S.A.

This report was posted on Ripoff Report on 05/13/2009 04:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rolliescom-rollies-international/internet/rolliescom-rollies-international-big-scam-scam-do-not-buy-from-rolliescom-or-rollies-451595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

SUBMITTED: Friday, May 15, 2009

POSTED: Friday, May 15, 2009

The customer above should have emailed us on this matter and we would have looked into the missing order and taken care of it within the week. We received no emails and only recently took a phone message from her 2 days ago whereupon I did not yet get a chance to respond. Do not believe her advice or statement on our company, she never gave us a chance to look into this order before she posted these remarks. We are a good company and though an order can be out of stock, delayed, or discontinued, we always offer one a chance to pick a substitute or take a refund. The person above has been refunded on the card and she will soon see it on her card. Anyone can email us, phone us more than on one day if no answer or request a refund if their order is missing or not shipped in a timely manner. We are here and there is no reason for one to be mean or hurtful to a company as we will always work with anyone. Everyone here has received their order, or a refund. We are willing and able to work with anyone on a customer inquiry. If she had given us the time or emailed we would have answered her on the matter and made sure she got her order. If anyone wants to know about their order they can call us or email us to find out as we will work with anyone who requests it. Do not type hurtful or misinformation when you do not give a company a chance. There is not reason to be mean when a company is willing to work with you on this issue if you give them an opportunity to take care of you. She is now refunded on her missing order and so we have now taken care of her and if she simpled asked us we would have done so.

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