Report: #840569

Complaint Review: Romero Clinic

  • Submitted: Thu, February 16, 2012
  • Updated: Wed, September 26, 2012
  • Reported By: Sue L — hicksville New York United States of America
  • Romero Clinic
    103 Majestic Dr,
    dix hills, New York
    United States of America

Show customers why they should trust your business over your competitors...

Romero Clinic had low prices so I decided to go there for my Botox and Restalyne injections- big mistake! I have had these injections many times before but this time I saw results that were so minimal I wonder if he injected me with water, which would explain how they have such low prices. I spent $900 and by no means got my moneys worth. Usually my results anywhere else I have been are great but here I got ripped off as well as feeling like I was rushed in and out and that all they wanted to do was to sell me more injectables. There is such a thing as being over injected but I felt that they were more interested in what was in my wallet than how I would end up looking. I learned that you get what you pay for and if something is way too cheap then something is  probably not  right
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This report was posted on Ripoff Report on 02/16/2012 08:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Do Not Believe This Complaint!!!!

AUTHOR: Kimmie C - ()

 I don't even know where to start. I have been going to Dr. Romero for Botox and fillers for 4 years. He nor his staff have EVER asked me to pay cash, I always use Amex and no one has even blinked about it. On one visit Dr. Romero turned me away because he said I didn't need it. He told me it wouldn't be worth my money and he wouldn't do it. Who does that?? An honest, ethical doctor that is who. People are scared to get fillers the first time so I think he tells you how many times he has done this to make you comfortable. I certainly wouldn't want a rookie messing with my face!!! But I guarantee that no one else will ever touch my face except Dr. Romero.

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#2 Consumer Comment


AUTHOR: Anonymous - ()

For the past eight years I have been treated by Dr. Romero with Botox, Juvaderm, and Radiesse. I am always thrilled with my results. I find Dr.Romero exceptionally patient and understanding. I have referred many friends who are as satisfied as I am with Dr. Romero's work. After my experiences with other doctors in the past who are "well known" and have a reputation of being "the best" I can honestly say Dr. Romero is ONE OF THE BEST!






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#3 General Comment

dazed and confused

AUTHOR: anonymous - ()

I have been a patient of Dr. Romero for over 6 years and frankly, I am appauled at the comment made against him.Dr. Romero is always professional, compassionate and completely ethical. He mannerisms are always the same. He is easy to speak with, is open to all questions, explains everything he is going to do and carefully examines my face before treatment. I have no respect for anyone who attacks another. If you are unhappy, perhaps you need to look deeper within you rather than lashing out at someone who has his patient's best interests at heart. I have referred several of my friends to Dr. Romero. I return because he of his compassion and he never trys to "sell" me. He deserves to be paid for the services he provides. If you are unhappy with the way you look, perhaps you should consider how you got the way you are? Do you eat properly, limit alcohol intake, use sun block? Are you trying to turn the clock back an unreasonable amount of years? You cannot look for unrealistic results, ever. The alternative treatments the Dr. Rmero offers is a way to appear refreshed and should not be confused with the "fountain of youth."

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#4 Consumer Comment

Dont believe complaint!

AUTHOR: Llennoxx - ()

I am 44 & have gotten injectables several times from othr docs and thought it came out ok but then i went to dr. Romero & he put all those othr docs to SHAME!! he made me realize those other docs were the uncaring money hungry ones. He talked with me, explained EVRYTHG to me. Explained what, why, when, & where, & evrythng in between. If the complainant felt rushed & that injectable was watered down all i can say is;

complainant  couldve left had they felt rushed cuz questions & consultation done b4 injection AND If injection didnt seem to work, u may have needed more than 1 or 2 syringes, i used to only need 1 now i need 2. Also, some injectables last longer than others. Personally i dont like juvederm cuz it doesnt last for me but i love radiesse. Thats proven to last up to a yr so we'll c. So far i love the results. Just had it done nov.6th 2013. also, im very knowledgeable about injectables BECAUSE dr. Romero explained erythng!

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#5 Consumer Comment

Long Time Patient

AUTHOR: anonymous - ()

I am business owner for over 26 years in the Commack area. My business in 80% Women based. I am a patient of Dr. Romero’s and quite a few of my clients use him as well. He is one of the best I have been too. He will tell you exactly what you need and not sell you into anything unnecessary.

He makes you look completely natural and I would highly recommend him. He’s one of the best on long island!


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#6 Consumer Comment

Dr Romero Do Not Believe This Complaint!

AUTHOR: anonymous - ()

 I have been receiving Botox/Fillers for more years than I care to admit.


Over the course of time, I have seen many different physicians for these procedures, but was never truly satisfied until I went to see Dr Romero.


Since my initial office visit, (several years ago) I have always been addressed and treated with the utmost respect.


Dr Romero has always openly listened to and validated my concerns.  He IS polite, compassionate, and a TRUE professional.


His office staff has NEVER asked me for a cash payment nor have I ever  witnessed a demand of cash from other patients.


Dr Romero has a very keen eye.  He is an artist and a master.  He has a passion for wanting to help both women and men achieve the optimal results for a natural, realistic, youthful, revitalized appearance.


My search for the best doctor is over.  He's there in Dix Hills


KARMA, your complaint is without warrant or merit......

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#7 Consumer Comment

Do Not Agree with this!!

AUTHOR: Anonymous VERY Satisfied Client!!! - ()

I have been a client of Dr.Romero's for almost 4yrs now and do not agree with anything written in this complaint. He is always very accommodating to his patients. In all the 4yrs i have been going to him he has always opened every single syringe in front of me to assure that what he says he's using and the exact amount is exactly that. When asked his opinion on how much he thinks is needed he prefers a more natural look and this is the exact reason I go to him. If a fake, over injected look is what you are looking for than he might not be the doctor for you but if natural beautiful results is what you are looking for I HIGHLY recommend him!! I never feel rushed or like his pushing more products than i need on me ever!! I find this complaint about Dr.Romero extremely hard to believe.

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#8 REBUTTAL Owner of company

Top Radiesse Injector Worldwide

AUTHOR: Dr. William Romero - ()

Unfortunately, the patient may have expected too much from injecting 1 syringe of Radiesse in each cheek.

I am a conservative Radiesse injector, always suggesting to my patients to approach facial procedures a little bit at a time. 1 Radiesse syringe is only 1.5 ml or the size of a small grape. In fact it used to be only 1.2 ml when this patient had her Radiesse (assuming she really is a patient). Our usual price for Radiesse is $600 per syringe or 2 for $1100. She came on a special Radiesse Day and paid $900 for 2.

One syringe on each cheek was not meant to make one look 10 years younger but just enough to look refreshed. For most this is sufficient. Some elect to add more. There is an exaggerated plumpness right after the procedure because of inflammation, the carrier fluid and the anesthetic. There was an unrealistic expectation that 1 syringe on each side of the cheek would create a tremendous difference. Many patients add more Radiesse over time until they are satisfied.

I open every syringe in front of my patients and show them the proof of origin and authenticity and that I only use U.S. products. I always strive to provide the best service and treatment for my patients. Because of this, I am a top injector of Radiesse on Long Island, New York. I am very grateful to see the number of responses that this thread has received from my other patients attesting to that fact.

As a member of the Allergan Duet Faculty, I teach other doctors the art and science of Botox and Juvederm injections. As of this writing, I do the most Botox on Long Island:

I am a Black Diamond Botox Injector and Black Card Elite Radiesse injector, both putting me at the top 1% in the nation. When top executives of these companies visit New York, they make it a point to visit my office because of my outstanding reputation and performance. My staff and I try our very best for each patient.

I have very positive reviews from different websites:

Being a top leader in Radiesse injections worldwide, I have been invited to share my experience and expertise with other world experts at the 3rd MERZ AESTHETICS EXPERT SUMMIT (MAEXS) in Paris on November 15 to 17, 2013.

I personally wrote this response. If I could be of further help, please call ask for me personally.


William H. E. Romero, MD
Romero Clinic

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#9 Consumer Comment

Best price and Best Practice on LI

AUTHOR: Vicki D - ()

one thing I can say about this lady... if she is going to multiple doctors it is probably because she is very hard to satisfy... maybe she just a need a face-lift since the injections does not meet her expectations... this review that this lady wrote is ridiculious.

Here's my personal experience with Doctor Romero:

They were wonderful! The office is implacable clean and the lady at the front desk is very professional and so nice. You can see that they really care about their patients.
Doctor Romero. was very, very, knowledgeable. He really listens to what your needs are and takes full care to meet them and give you not only results, but an overall great experience.
I was also very impressed that he even took the time to give me a quick crash course of physic while showing me the sealed bottle. It was very interesting and you can see that this doctor after all these years in the business, he is still very passionate of his work even if its only botox injections like I got done. What I like about this doctor is that he will tell you the truth on what you need and how it will look on you. I was so happy with the final results of my botox injections and the price was just right. I am definitely going back to his office; this doctor is trustworthy and knows what he is doing. 
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#10 General Comment

No way

AUTHOR: josiane smith - (United States of America)

I have had many Botox treatments in my time and have never got  the results i received from Dr. Romero.  Not only that this is the first time my Botox lasted more than 4 months .  He is patient and very understanding of our needs.

Josiane Smith 
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#11 Consumer Comment

Dr. Romero Best on LI

AUTHOR: Jessica - (United States of America)

I have had a few botox treatments here and there from various physicians. It wasn't until I found Dr. Romero that I committed to using one doctor for botox.  I'm not sure exactly why the consumer below had such an unpleasant experience but mine was nothing of the sort.

I found Doctor Romero while Googling for suggested Botox doctors on Long Island.  What came up in searches was that he was Black Diamond certified (the ONLY in LI), reasonably priced, and Long Island Press winner of Best of LI 2012.  Those qualifications were of course attractive to me so I set up my first appointment.

The staff was friendly and kind as I was greeted and set up for my procedure.  The office was busy but nothing out of the ordinary.  When I met Dr. Romero he introduced himself, asked a few questions about myself and gave the injections.  My experience was very pleasant and comfortable with the results I expected.

Dr. Romero is now the doctor I visit for all my nutritional and botox needs.  He runs Botox Days, usually monthly, in which the office is much much busier, but that is to be expected with such great Botox specials, so brace yourself.  He is very helpful and knowledgeable so any questions you have (even if they may sound silly!) he is very willing to answer and explain. 

I think Dr. Romero is a fabulous doctor and it saddens me to see a poor review, but to each their own opinion. YOU ROCK Dr. R!!
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#12 Consumer Comment

Romero Clinic is Great !!

AUTHOR: Jackie - (United States of America)

Dr. Romero is the finest and most highly skilled injector around.

I am more than shocked to read such a report. I am in my mid fifties and have left my face in the hands of Dr. Romero for the last 5 years. I wish I can post a photo. I have been consistanly happy and and forget what aging can really mean! I used to travel to Manhattan and use a famous Park Ave. female dermotologist - and she was no better than the results from Dr. Romero. As a matter of fact- I feel Dr. Romero carefully cares about the delicate natural balance a face needs to counteract aging and advises me accordingly- which Dr. W was too busy to do.

I am not talking cost comparason! He comes into the room with a fresh box and opens it in front of you.

It is fresh and real! Also I can go to him on a Tuesday , and be with clients the next day or out to an event that week and only look better ---rarely a trace of a needle!! 

I would not scrafice good work on my one and only face to save a few dollars- but when you can have both!!

I have easily recommended many of my friends and clients to Dr. Romero-----and all are looking great and delighted!! (he is my secret)

I think if you were to do your own research you can see, he has high integrity and outstanding abilities as an injector of fillers and botox! He is backed by the companies that make these products- which means he must buy a significant amount!!

Jackie A

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#13 Consumer Comment

Shocked At Original Poster's Allegations!

AUTHOR: Ageless - (United States of America)

I have been a patient of Dr. Romero's for several years now and I am shocked and dismayed by this ripoff report as it is contrary to my experience in every way. I am writing this to set the record straight. Dr. Romero is a very proper, cordial, polite gentleman first and foremost. In my experience, he has the highest regard for his craft and constantly goes to training seminars and keeps updated on all the latest techniques and products. In his initial consultation with me he explained his methodology and approach. He carefully documents the progress with high resolution photographs so you can see the progression of your treatments.

His approach is one of subtlety. When you go to him, people see that you look GOOD, but they don't think that you've had anything done because the work is done carefully so as to give you the most natural appearance. This is exactly what I was looking for. Everywhere I go, people are shocked to hear how old I am. I've been to makeup counters at Nordstrom's and Macy's and the girls there who are 10+ years younger than me look older than me. When I show them my driver's license, they look like they've been shocked with a cattle prod. When I tell them how many children I have they are even more shocked.

When I go to Dr. Romero for JuveDerm or for Botox, he always uses fresh product and he opens new syringes right in front of me. There is absolutely NO QUESTION at all about product authenticity. In fact, on one of my visits, the manufacturer's representative told me that Dr. Romero was their top doctor and when he saw me, he said that I would be a great representative for them because I looked fantastic.

I am very happy with Dr. Romero's service and results. If you are looking to have giant injected lips or massive apple cheeks, then Dr. Romero is not your doctor. If you want to look younger and natural and have work done by a true professional, then he's your man.
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#14 Consumer Comment

correction in my rebuttal~

AUTHOR: LoriD - (United States of America)

 I previously stated that Dr. Romero had injected Rystylane to my sister, that was not the case, the filler  used was Radiesse, apparently that injection is not offered in his office. I highly recommend Dr. Romero to anyone who believes in fighting natures sometimes aging effects.  He is my secret weapon to looking 10 years younger instantly, and non surgically treated.
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#15 Consumer Comment

Romero Clinic

AUTHOR: LoriD - (United States of America)

I usually do not write rebuttals but when I saw this article on Dr. Romero, I felt I needed to.  I have been a patient of his for the past 6 years. I go to him for Radiesse and have brought friends in to have Botox and Restalyne injections.  Besides his prices being so fair, what I am most comfortable about is that he  unseals the packaging in the treatment room in front of me.   My results last almost a full year, and my friends that I have recommended to him have continued to use his services on a regular basis.  I am never rushed in and out of his office, quite the opposite, he takes his time to ensure that I am comfortable and relaxed before he procedes. He and his staff are always professional and its a very pleasant experience.
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#16 REBUTTAL Owner of company

Patient Choice Award, Most Compassionate Doctor, Black Diamond Level

AUTHOR: WILLIAM H. E. ROMERO, MD - (United States of America)

The author of this review claims that I injected her with Restylane, which I DO NOT use. I only use Juvederm, which leads me to doubt the veracity of this report. If the author is, in fact, an actual patient of mine, I am disappointed that he or she did not approach me first and I am still inviting him or her to come in. I want to discuss his or her treatment so that we may be able to resolve this issue.

I always hold myself to the highest standards when it comes to patient satisfaction. Before injecting Botox or dermal fillers, I open and mix the ingredients in front of my patients, so that they can be absolutely sure about what I am injecting and how much. I only use fresh and genuine US-made products. I also always discuss with my patients all of the alternatives to the treatments I give them, including surgery, which I do not perform. As for the cost of the treatments, I always advise patients not to spend more than what is comfortable.

I have consistently received a 4-star rating at and the highest ratings at I was awarded the Patients' Choice Award and Most Compassionate Doctor Award for 2011, putting my practice at the top 1% of all medical practices in the nation. I have also been consistently awarded high ratings by the makers of Botox (Allergan) and the makers of Radiesse (Merz). I am a the only Black Diamond Level doctor on Long Island, meaning I do the most Botox. I am #4 in the metropolitan NY area. Being a member of the Allergan faculty, I travel all over New York and surrounding states teaching new doctors the art and science of Botox and Juvederm injections.

Allergan reviewed my retention rate (the number of times a patient returns each year) and I have double the national retention rate. I have seen numerous advertisements (some brought in by loyal patients) looking exactly like my advertisements. This is flattering as other doctors now consider my practice as the leader.

I always try my best to satisfy each and every one of my patients. But even the Pope cannot satisfy all Bishops. If this is a legitimate report, please give me another chance and I will make it up to you.

Thank you,
Dr William Romero
Cosmetic Physician
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