Rooftop Construction Refuse to fix what they should have done right the first time Mt. Washington Kentucky

This company didn't put rivets in our gutters and after a mild storm one of them came down. My husband fixed that. Another gutter was never put on properly. The pitch is completely off and water sits there all day. I've called numerous times about them coming out. They always sound so concerned and willing to come out but they never do. They set up appointments and never make it out. It's ridiculous. It's been over two months now. There went from having an A+ raing with BBB to an F.