Complaint Review: room to go - miami Florida
- room to go 1650 nw 167st miami, Florida United States of America
- Phone:
- Web:
- Category: Luggage & Leather Goods
room to go warranty rip off miami, Florida
*UPDATE Employee: Rooms To Go Response
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I bought a leather couch from rooms to go. the salesman was very insistent on me purchasing an extended warrant for 3 years that was supposed to cover any problems with the leather except mechanical damage such as a cut or tearing the leather. after 8 months the cushions starting collapsing and I noticed a discoloring of the leather in 2 spots. called rooms service and made an appointment for their technician to come out. he came out,looked and stated it was normal wear on the cushions and sweat causing the discoloration so not covered on the warranty. bear in mind this was less then one year and still supposed to be covered in the original one year warranty. i am trying to find other people with similar problems with rooms to got warranty coverage to talk to.. if i can get other people involved i can talk to an attorney to see if we have legal grounds to go further with this. my contact is (((REDACTED))).
This report was posted on Ripoff Report on 04/24/2013 11:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/room-to-go/miami-florida-33169/room-to-go-warranty-rip-off-miami-florida-1045858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Rooms To Go Response
AUTHOR: TellUsRTG - ()
SUBMITTED: Friday, April 26, 2013
We apologize you are having issues with your leather sofa. While our furniture does come with a one year warranty for manufacture defects, we expect it to last longer. The additional 3 year protection you selected is a cleaner/conditioner that protects the leather from food and beverage stains. We would still be interested in taking a closer look if you would like to email us at TellUs@RoomsToGo.com with pictures and order information. Please include Attention: RipoffReport.com in the subject line of your email. We look forward to hearing from you.
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