Report: #462386

Complaint Review: Rooms To Go - Dadeland Store

  • Submitted: Wed, June 17, 2009
  • Updated: Wed, June 17, 2009
  • Reported By: Coral Gables Florida
  • Rooms To Go - Dadeland Store
    7360 N Kendall Drive
    Miami, Florida

Rooms To Go - DadelandRooms To Go - Dadeland Store Rooms to Go-Dadeland Store Sold Me A Poor Quality Floor Sample Without Telling Me Miami Florida

Show customers why they should trust your business over your competitors...

I wish I would have googled this company before using them. Although I must admit that my initial experience with Rooms to Go and the salesperson that I worked with was very pleasant.

But somewhere along the way, it went terribly wrong. I went in and bought furniture for a new, larger apartment. There was a Memorial Day promotion going on that meant that in order to get a larger discount I needed to buy more.

I was comfortable with everything I ordered but alerted the salesperson that I would need to call him on Monday (I bought on a Friday, May 22nd) to let him know if I needed to adjust the size of the kitchen chairs that I bought because I needed to measure.

My order consisted of many items: queen size mattress & box spring; sofa, 42-inch TV console, arm chair, dining room table and 4 tall chairs, a 5x7 area rug and an ottoman.

As discussed I called on Monday, May 25th and cancelled the ottoman from my order because I didn't have space for it. I was told that to keep my discount I should consider replacing it with something else. The only other thing I needed was a 4-panel dividing screen, so I tell the salesperson to add it to the order. But then I'm informed that it is an accessory and that it won't be delivered and that I had to go pick it up.

I moved on Wednesday, Thursday and Friday (28th, 29th and 30th) and because it had been "monsooning" around town I couldn't pick it up so it stays at RTG until June 4th.

I pull my car to the loading area and they go find the salesperson who tells me "you don't need to come into the showroom, I will get it. I just need you to sign the revised invoice. Oh, and by the way I added the Decorator's Club to your bill, it gives you 20% off any accessory for a year." Granted I was in a hurry so I didn't pay much attention, totally my fault that this $60 charge the salesperson decided to tack it on to my bill completely unsolicited.

It gets worse, I drive the Art Deco Screen that was bubble-wrapped and I never saw except initially the one time on the showroom floor. I unwrap it Friday morning and discover that it is scratched and it has 6 areas where the paint was chipped off.

So I call the salesman and he gives me two options: do you want to keep it or do you want to return it. I like the screen so I tell him I'd like it replaced. The salesman says "I guess we should have inspected it better." Better yet, I needed to be told that this was a floor sample. The salesman then says,
"I will call the manufacturer and see if they still make it to replace it and call you Monday." He never calls and after I call am told that the "sale is final, no refunds, no exchanges."

I ask for a manager but the manager doesn't want to answer my call. That's rich, the manager doesn't want to answer the call of a customer that just spent over $3500 at their showroom.

I call the "customer service" phone number - what a poor euphemism. To which I'm told "I don't know what you want from us because we can't help you." Not even sorry this happened to you, let me see what I can do for you, nothing. This is the worst customer service representative that I have ever spoken. Zero concept of service.

The morale of my complaint is that sales representatives on purpose do not disclose information and that the burden is 100% on the customer. I take responsibility for not noticing that the invoice read "Floor Sample" "No Refunds or Exchanges" but given that the invoice was never shown to me until I signed electronically the bill I totally feel like I was completely misled by this salesperson.

Do I feel hoodwink? Absolutely! Will I recommend Rooms to Go...NO. Will I ever shop again at Rooms to Go...NO. Will I go out of my way to discourage anyone from shopping at Rooms to Go...YES!

Disappointedmiami customer
Coral Gables, Florida

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This report was posted on Ripoff Report on 06/17/2009 05:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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