Rooms To Go Repeatedly send me broken and incorrect items, don't care about it, offer insulting offer for my lost time Covington LA

I bought a sectional and dining room table from Rooms-To-Go two years ago. Five of the chairs were correct, one was a different color and style. They exchanged it but it took three weeks. It was kind of a red flag that they don’t expedite after they make a mistake, but I was ok with it.

About 6 weeks ago, I bought a bedroom set from them. They were supposed to get here from 3-6 PM. They call at 1:37 with “We’ll be there in 11 minutes.” I said I’m not home, I’m at work, you’re supposed to be here after 3. “Well do you want to reschedule?” No I don’t want to reschedule! I want it today……after 3.  I’m not cancelling my delivery, they are missing the window. They had to call me back but eventually agreed to bring it today, AS SCHEDULED, like they’re doing me a favor. Whatever. Still all good.

One of the nightstands was broken. I call to let them know, and they reschedule……for two weeks later. I’m really annoyed at this point, they just don’t care when they make a mistake, and they’ll just bring it whenever it’s convenient for them. I make arrangements to be here for the delivery today. …….wrong color. We don’t accept it. We still have the broken one.

I call again. They reschedule for 8 days from now and ask if there’s anything else they can help with. I say, well, this is the 3rd day we have to be home, we bought this in February and are getting it in April, that’s assuming it’s right next time; I think I should get some kind of credit. I get put on hold. They come back with their offer, they say they don’t normally give comps (again like they’re doing me a huge favor for them screwing up), and offer me $25. ……this is a $4500 order from a repeat customer who spent over $10k within the past two years.

I said that’s not good enough. It’s kind of insulting. She transferred me to the local store for some reason. I explain what happened, and am told they have nothing to do with that and I need to call customer service again. I said I figured that, and don’t know why they sent me here.

I call the hotline back, explain everything again, and get put on hold. Again with the “you’re lucky we’re doing this” attitude, they double the offer to $50. I ask if having to wait this long for my furniture and losing an extra two days of my life is only worth $50, I was told “yeah.” She tells me they are not responsible for lost wages. I didn’t ask for my wages, I’m just asking for a couple hundred bucks for all of the inconvenience.

So their offer, and what I was requesting, was a $150 difference. I hope that was worth losing a customer for life. I hope whoever reads this thinks twice about using this company. Do yourself a favor (instead of letting them act like they’re doing one for you) and shop at any other furniture store.