• Report: #1096250
Complaint Review:

Roto Rooter of Norcross Georgia

  • Submitted: Fri, November 01, 2013
  • Updated: Fri, November 01, 2013

  • Reported By: Customer — Georgia
Roto Rooter of Norcross Georgia
6356-A NORCROSS, Georgia USA

Roto Rooter of Norcross Georgia 1 Toiliet Repair and 1 small vanity replacement: Overcharged for 1 hour of work for $986.00 NORCROSS Georgia

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Greetings, I writing to complain about Roto Rooter of Norcross Georgia(Atlanta Georgia).   Receipt number 125-284340

 On 10/30/2013  the customer had Roto Rooter to come to his property to repair two scenarios
1. Bathroom #1 Toilet "Guts" repair for the flush system
2. Bathroom # 2 remove Pedal Sink,  slide in an all in new one vanity that was completely assembled prior to Roto Rooter arrival
3.Bathroom #2  Connect new vanity faucets to pipes
1. $226 for Bathroom #1
2. 760.00 for Bathroom #2-------Left unfinished, as the Master Tech said I was missing a channel overflow pipe.     However, he could have finished the sink, we know not to overflow the sink until the channel overflow part arrives.
$986.00 is severe high for   1 hour and 40 minutes.
Lets think, technology consultants or accountants do not make 986.00 per hour..............how does a plumber make $986.00 for 1 hour and 40 minutes.
I have stopped payment on the check until the matter is resolved,  and the right and correct price is given to me.
I chose Roto Rooter, because I believed that company had a good reputation, this has left a nasty taste in my mouth regarding the company.
 I am willing to pay the correct fair price of not more than$500.00.     The Master Tech Receipt was horrible, as he seemed to be making up prices.
I am willing to pay a fair prices, but two half baths do not cost $986.00 , especially when no new bath room fixtures were purchased.
How can a plumber make $900 per hour........Technology consultants don't even make that.............lets settle this amicably, fair and professional.
Oh, and then the master tech said if he returns to finish the incomplete job, the cost is $338.00.   Again, I am willing to pay a fair price for a completed job.
Additional Research shows several lawsuits with the same vender, this was obtained from google search results.   See below.
Roto Rooter Plumbing wsuit/www.zimmreed.com/Practice-Groups/16070>Practice Groups | Consumer Protection | Roto Rooter Lawsuit
Thirty-eight Homeowners Challenge Roto-Rooter's Sales Practices Thirty-eight homeowners filed a lawsuit in Hennepin County, alleging that Roto-Rooter systematically pressured them into expensive and unnecessary excavation and sewer line replacement. According to the Complaint, Roto-Rooter deliberately misrepresented the nature of its customers' plumbing problems, conveying that the homeowners had far more extensive plumbing problems than actually existed. As a result, Roto-Rooter charged homeowners between $3,500 and $17,000 for these unnecessary repairs. The lawsuit asks the court to order Roto-Rooter to stop its deceptive practices and to reimburse homeowners the amounts they paid for all unnecessary repairs. Homeowners Share a Common Experience When they contacted Roto-Rooter about plumbing drain problems, Roto-Rooter grossly exaggerated the extent of the necessary repairs.  Instead of merely clearing clogs in pipes with a routine cleaning, or otherwise resolving the problem in the most cost efficient manner, Roto-Rooter told the homeowners that the clogged pipes could not be cleared with a routine cleaning. Rather, Roto-Rooter pressured its customers into believing that the solution required an expensive excavation and pipe replacement. The homeowners allege that, at some point in 2009, Roto-Rooter management began requiring its drain technicians to "refer 30% to 50% of all mainline drain cleaning calls to camera techs and excavation estimators whether or not the Roto-Rooter drain cleaning machine could clear the clog from the drain. Roto-Rooter drain technicians were required to sign a document indicating that they understood this requirement. Those who did not meet this requirement were penalized. Drain technicians who conformed to this practice and made these referrals received a bonus payment if an excavation was sold to the homeowner. The sewer inspector for the City of Minneapolis has confirmed that many of the repairs were unnecessary.
. [continued below]....

This report was posted on Ripoff Report on 11/01/2013 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/roto-rooter-of-norcross-georgia/norcross-georgia-30071/roto-rooter-of-norcross-georgia-1-toiliet-repair-and-1-small-vanity-replacement-overchar-1096250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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