• Report: #623462
Complaint Review:

Royal Relocation Systems Inc.

  • Submitted: Thu, July 15, 2010
  • Updated: Thu, July 15, 2010

  • Reported By: susan — Poughquag New York Virgin Islands (US)
Royal Relocation Systems Inc.
56 1st Ave., Internet United States of America

Royal Relocation Systems Inc. Royal Relocation Royally Ripped Off! Internet

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DO NOT USE Royal Relocation Systems!

They are extremely nice on the phone- and emailed me an Order for Service with the price of $940.00. All my items where detailed, itemized and nothing additional was added to the move ( in fact, a vacuum cleaner & computer chair were left off the truck).But when the pickup man arrived, he handed my son a blank contract to fill out. After he loaded the truck, my husband looked at the contract and noticed the amount was now $1302.75! The man had double charged us for a fuel surcharge- and had added wrong!
My husband pointed this out and the man said it would all be straightened out the next day, when the truck was reloaded.
I didn't wait for the next day- I called supposed "V.P". John Grimaldi, and after several attempts to reach him, got hold of him and insisted on a corrected contract. He emailed one & I told him to MAKE SURE the driver has the updated copy.

I even called the driver 3 times and told him about the problem- and I was wondering where the heck he was- since the furniture did not arrive on June 28th as promised.
The furniture arrived 7 DAYS LATE! The $800.00 TV was damaged, and the driver held the furniture hostage unless my son forked over an extra $280.00! 
My husband & I have tried reaching Royal dozens of times, but they can't face us. They should be ashamed of themselves- pathetic incompetents!

This report was posted on Ripoff Report on 07/15/2010 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/royal-relocation-systems-inc/internet/royal-relocation-systems-inc-royal-relocation-royally-ripped-off-internet-623462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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