• Report: #1108147
Complaint Review:


  • Submitted: Wed, December 18, 2013
  • Updated: Wed, December 18, 2013

  • Reported By: John — brisbane Other
113 Barksdale Professional Center Newark, DE 19711 NEWARK, Delaware USA


*Author of original report: NOT SATISFIED


REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Worst ever experience with RSSLLC for relocation of our household stuff from New York to Australia. Most of our items have gone missing and they did not even inform us of this, after several contacts they got back to us saying that they are lost and they do not take any liability for that. It has been 6 months since we shipped and they are not even trying to explain what happened. Kate Deluca , the sales person, is not even answering the emails we are sending to her! They finally sent a few broken and damaged items to Australia, and shamelessly do not take any responsibility for this or the other missing items. Do check for the company you are using and DO NOT USE RSSLLC or you will be regretful.

This report was posted on Ripoff Report on 12/18/2013 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rss-llc-int/newark-delaware-19711/rss-llc-int-worst-ever-move-with-rssllc-company-stay-away-from-this-company-for-relocati-1108147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on RSS LLC Int

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report


AUTHOR: John - ()


Unfortunately I find this response rather misleading and unfounded.

To make a few points:


I was never advised of any of the options before I signed the contract and in fact was surprised to hear that the price of a full container was not much higher than 108 cubic feet that I paid for. I was never given any information about the lift van or crate as an option. All I was told was the price for an estimated 150 cubic feet plus packing and documentation fees on the basis of the list of goods I provided to Ms Kate Deluca.


I was never advised verbally or in writing about the list or pricing of any insurance company by RSS LLC. Contrary to what is stated here, Ms. Deluca advised me that their company frequently sends goods to Australia and with the unbreakable household items such as textile, books, etc the risk of damage is low and insurance is not necessary. Some minor damages or even loss of a small box may be explainable by the nature of the work but missing the whole pallet of goods (nearly 108cubic feet) which is almost all the stuff I shipped can not be explained in any ways except by poor management and control of the moving coordinator, wrong choice of shipping line and lack of proper advice by the company’s sales person.    


 I was given two inventory list forms to choose from, one with and one without the value of the goods. When I contacted Ms Deluca on the day of delivery, 12th July, to tell her that I sent the list without the value and if that was o.k. , she advised me that this is what most people do and is fine. She told me that this list is not for insurance purpose and is only for the shipping line and the customs to know what sort of goods you are transporting. I was never encouraged or asked to give them the list with the values on them at the time of contract and delivery of the goods.


We paid RSSLLC approximately $3000 for this shipment with a further  $1000 extra cost for the Australian customs and delivery. I do not think anybody would pay this price for shipping the value of $640??? The goods were packed in a very safe and clean condition and the fee was paid in advance to RSSLLC and this company is responsible for delivery of the items; despite this fact I have been constantly told by MS. Bergmann that their company takes no responsibility for this loss and is not willing to refund the service fee that I paid to them for the delivery of the goods which I never received. After almost 6 months of continuous follow up, they said the shipping line (carrier) may pay me $500 for compensation, is this what they call satisfactory compensation offer????


I believe that RSS,LLC guidance was misleading and unreliable and I do not recommend this company to anyone.  The moving company is responsible to choose the proper shipping carrier, control over whereabouts of the shipments, and give proper advice to their clients.  It seems like that we have even been banned from their social network website to inform other people of our experience.


If as RRS claims, Troy Container Line is one of the largest consolidators in the US, how would they explain missing the whole pallet of goods for more than 6 months and not being able to say where, when and how this happened. In the current shipping industry and by providing the Bill of Lading, the goods should be trackable and controlled of their location at all times. We were not given any online tracking number or any other ways to follow our goods location. RSS as a service provider is responsible for control and tracking of the items and clearly has not done so in our case. It is the responsibility of the shipping officers to have a tight control of goods transport at each port. How would we know where exactly our stuff disappeared?


 We requested a refund of the service fee we paid in advance to RSS for transfer of our stuff that we never received and this request was rejected by them. RSS claims that they have requested a refund of freight fee from the shipping line for the items that have not been delivered, how is that different to our request and why shouldn’t we get our money back?


The aim of this website is for people to get informed of other’s experience, they can judge for themselves and decide .

Respond to this report!
What's this?

#2 REBUTTAL Owner of company



Unfortunately, when you aren’t in direct control over every single aspect of a move, sometimes issues arise that are out of a person’s control. In the shipping industry, there are many carriers involved in the overall process (the trucker, the steamship line, the customs authorities overseas, the delivery team overseas).  Every single moving coordinator in this industry outsources portions of the shipping, regardless of what they tell you.

There is no moving coordinator in this industry that has their own trucker stationed in every city; that has their own crews at every receiving warehouse; that owns their own vessels to transport cargo overseas to the hundreds of ports worldwide nor that has their own people scattered throughout the world to handle the deliveries overseas.  What can be controlled is who is selected to handle each aspect.  Decisions are made based on the reputation and credibility of each party. Keep in mind that nothing in life is perfect and unfortunately, things can happen that are not in a person’s control.

Each potential client that we consult with is advised of the overall process and is also advised that the safest way to ship cargo is in an exclusive container or a lift van/crate when the exclusive container is too large for their goods.  Every client we consult with is offered insurance and given the contact details regarding the insurance and it is their choice whether to purchase coverage or not. Every client we consult with is advised, in writing and verbally, that using a lift van (crate) will be the safest way to transport valuable items when not using an exclusive container.

Every client we consult with is presented with a complete agreement whereby they must initial that they understand the insurance options.  The agreement that they sign off on includes the following:

You hereby further declare that if you decline to purchase the insurance offered to you, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against RSS, LLC and/or carrier in connection with your shipment, and you shall indemnify RSS, LLC and/or Carrier for any loss they incur if you breach your agreement hereunder or as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment.

Contrary to what this particular client is stating, RSS LLC has been and will continue to keep the client informed of the missing pallet of goods. We are in close contact with Troy Container Line (one of the largest consolidators in the US) while they are investigating this issue.  RSS is in communication with Troy Container Line daily following up with them as they work to locate the missing pallet and/or offer satisfactory compensation for the lost goods if they are not located. RSS has also requested that they refund the cost of the ocean freight they charged for a pallet that was never received.  Gopal Roy and Walter Gimbert, with Troy Container Line are aggressively working to resolve this issue.

Although we have not been provided with information on where this pallet of goods may have been lost, we believe that it was lost at the trans-shipment port in Singapore.

We request clients to send us their inventory sheets 5 days prior to their move date.  This particular client booked their shipping on July 10th for a pickup on July 12th. On July 12th, the client sent us her inventory sheets which contained a brief description of the contents of her 22 boxes without a value listed. The inventory list contained items such as clothing, children’s toys, shoes, books, dishes, paperwork, etc. The condition of the items was listed as either good or clean without the mention of a value. 

On October 16, 2013 we informed the shipper that their shipment was missing a ‘piece’ because that is what we were told.  Troy Container Line considered 1 pallet as 1 piece which we discovered later on in our communication with them.

On November 25, 2013 a letter was received from the client documenting the issues and stating: “ We are aware that the damaged items do not incur responsibility on RSS,LLC but we would like to have this reflected to the shipping company for their poor management.”

It wasn’t until December 21, 2013 that the client provided an inventory list with the value of her the missing goods stated as $31,200. 

In the shipping industry, the basic valuation coverage is $0.60 per pound, per article/box.  The total weight of all the pieces in this particular shipment (including those that the client received) was 1082 pounds which also includes the weight of the pallet.  With that being said, the reimbursement for this particular shipment would be less than $649.20.

NOTE TO ANYONE LOOKING TO SHIP ITEMS OVERSEAS:  Although it is not common to have a situation such as this happen, there is always a possibility that something could go wrong that is out of the control of your moving coordinator. If your shipment is being sent overseas in a consolidated container and the value of your goods is significant, make sure that you purchase the insurance on your goods.  While all details and options discussed are for the shippers benefit, a moving coordinator cannot force someone to purchase insurance on their goods. Moving consultants are there to guide you and make recommendations to you based on their experience.

As we have advised this particular shipper numerous times, we will and have been aggressively pressing Troy Container Line to continue to  investigate daily on the whereabouts of this shipment and we are truly sorry for the inconveniences associated with the lost pallet of goods.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?