• Report: #949278
Complaint Review:

Rush Truck Center Fontana

  • Submitted: Mon, October 01, 2012
  • Updated: Mon, October 01, 2012

  • Reported By: Skyline Express — Santa Fe Springs California United States of America
Rush Truck Center Fontana
14490 Slover Avenue Fontana, California United States of America

Rush Truck Center Fontana Southcoast Peterbuilt Evasive Warranty on New Parts and Installation Fontana California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I have purchased a Eaton Fuller 18 Speed Transmission from Rush Truck Center (RTC from now) Tucson, AZ for $4851.74 and installed at RTC Pico Rivera, CA for $4229.19 on 4/25/12 with 1 year warranty.
We were having difficulty on HI/LO switch and took it to RTC Fontana to get warranty on 9/24/12.
Eric from RTC spent 2 days to diagnose and repaired some of the parts under warranty On 9/28/12, RTC called me and said everything is under warranty and should be ready to go on that day We had the load ready to go on that Friday evening and driver was standing by at RTC Fontana Just before they close, they advised that there is some issue on some part they are repairing it and cannot be ready until 10/1/12
I did not have any other option but to wait until the truck be ready since the transmission was not put back together.

On 10/1/12 RTC Fontana called and says Aux Synchronizer was not covered under warranty because the manufacture declined to cover with their warranty and I had to pay $2600 for it Eric from RTC Fontana stated I only two option but to PAY $2600 for them to repair it or he will put the pieces in a box and tow the truck out I was freaked out and called the Weller transmission who covered the other warranty parts and labor who was never heard or aware of Aux Synchronizer which is under warranty. Eric is not refusing to talk to manufacture and truck is not being repaired

This report was posted on Ripoff Report on 10/01/2012 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rush-truck-center-fontana/fontana-california-92334/rush-truck-center-fontana-southcoast-peterbuilt-evasive-warranty-on-new-parts-and-installa-949278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Rush Truck Center Fontana

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?