Russ Darrow Honda Dishonest, horrible experience, will never buy a new car again as a result Milwaukee, Wisconsin

Have never in my life seen such a dishonest group of people! They way they operate there business is hard to believe.
I received an online quote for a CRV from Susan at Russ Darrow.  It was an outstanding price.  After speaking to Susan and telling  her that I wanted to buy the car in Black on black as I said in the email and she set me up to meet a sales guy that weekend.  Went in with check in hand and to speak with sales guy.  After being greeted at door and asking for sales guy I sat for 15 minutes just waited in lobby.  After 15 minutes some sales guy named Dale came up to me and decided he would help me instead of the other guy.  I showed him the email and he assured me they could meet the price and reminded him I wanted black on black.  We walked out to the parking lot and he started trying to steer me towards other colors.  When I finally said "I want black on black" he suddenly saw one across the parking lot that was available.  After taking a look at it I said I would buy it and put 1/2 down cash and finance balance.  He pulled a credit report on me and when he found out I have excellent credit as stated, he suddenly realized that that black car we decided on was not even available!  I told him I needed the car right away and that was why I was there.  He told me that he could get one in but we would need to complete the sale buy that Wednesday because it was the end of the month and he wanted it in his next commission check! I said, I can't come back by Wednesday and he proceeded to pressure to accommodate his time table not mine.  Then he promised me that I could get between 3 and 4 percent financing because of my good credit.  At this point I was pretty annoyed that he pulled a credit report on me for a car that was not even available.  Then everything there after that came out of his mouth felt like a manipulation and lie.  He kept playing the "I need to get some additional info" and would leave me at desk for 15 20 minutes and return with no info which added up to and hour and a 1/2.  I then  said, If you want me to buy a car from you, I need to know right now what my finance rate will be, that is all I need. He left me sitting for 20 minutes when I finally looked for him, he was talking to the sales manager and they were writing some numbers on a piece of paper.  He presented me with this scribble sheet of paper that had a finance number way higher than he said I would get.  When I asked if he got the number from the finance manger he said no from the sales manager.  I said "is the sales manager qualified to offer finance rates" and he said not.  That is when I pulled the plug and said this is not going to work and I left. 

Dale started pursing me a few days later by phone.  He even used my cell phone number to picture message me two pictures of CRV's that he wanted to sell me.  First of all, I provided my cell phone number for the credit report and not for him.  Secondly, I don't have a data package on my phone so it cost 2.75 every time he pic messaged me-I DID NOT AUTHORIZE HIM TO CALL ME MUCH LESS PICTURE MESSAGE ME.  I replied just give me the bottom line number and financing rate for this CRV, that is it.  He text-ed back a number and finance rate.  I said, is this the number for sure to walk out the door with the car, he assured me that was the number.  So the next day I drove again an hour to buy this car because that price was so good.  I get there and he starts his smoozing crap.  Shows us the car, goes over it with us and then we ask to meet with the finance manager at three as scheduled.  That is when this scum bag comes back with a piece of paper with a price for the car that is almost a thousand dollars higher than the one he had given me in writing the day before!!!!!
I COULD NOT BELIEVE THIS DALE GUY COULD BE SUCH A LIAR!!!!!  Oh did I fail to say I broke my foot right before all this transpired so I was hobbling around on a cast both time he brought me to RUSS DARROW to lie to me. Seriously, it felt like an evil game.
I could not believe someone could be so dishonest and operate like that in this day and age.  When we asked DALE how could he do that, we just talked to him 3 hours ago  to make sure he was not yanking our chain and the price was what he said.  He told use that he texted me an hour ago to let me know the price had changed and the finance rate had suddenly changed.  I left me phone in the car so I could not verify.  When I got to car I checked me messages and HE HAD TEXTED US THE NEW PRICE AND INFO WHILE WE WERE SITTING AT HIS DESK IN THE SHOWROOM!! He brought us all the way out there with the BAIT AND SWITCH!!!!!!!!!!!!Now last I heard, that was illegal and I have it all in writing.
 
RUSS DARROW HONDA MILWAUKEE - how do you do business in this economy in such a sleazy way???? The only way I can figure you stay in business like this is that Honda makes such a great car.  Look at what I was willing to go through to try to get one.
DO NOT BELIEVE A WORD THESE GUYS SAY - THIS ATTITUDE GOES FROM TOP TO BOTTOM.  THEY WILL SEND  YOU AND INCREDIBLE LOW INTERNET PRICE FOR THE CAR AND THEN GET YOU IN THE SHOWROOM AND MESS WITH YOU UNTIL YOUR HEAD IS SPINNING. WHEN I READ THE INTERNET REVIEWS ABOUT THEM I THOUGH WELL MAYBE THEY ARE JUST DISGRUNTLED PEOPLE. OH NO,IT IS WORSE THAN i EVEN IMAGINED.

THEY WERE EVERY HORRIBLE STEREOTYPE THAT YOU HAVE HEARD OF CAR DEALERS.
UNLESS YOU LIKE TO BE TAKEN ADVANTAGE OF AND ABUSED, DON'T GO THERE.
I LOST MANY HOURS AND 2 TRIPS WITH OF GAS BEING ABUSED BY THIS DEALERSHIP


BEWARE!!!