Complaint Review: Russel & Smith Honda - Houston Texas
- Russel & Smith Honda 3440 S. Loop West Houston, Texas U.S.A.
- Phone: 713-663 4111
- Web:
- Category: Auto Parts
Russel & Smith Honda Ripoff! incompetent, promises not kept, cost me a job Houston Texas
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I took my car to have body work at MAACO. The gentleman there, mike, and his staff were very professional and careful to communicate effectively and do a good job.
It all broke down when completion of the job became dependent upon Steve Evitts and his auto parts staff at Russel & Smith Honda.
Over a 2 day period--they failed at least 3 times to get a type of conductor to the body shop--it was stored improperly, the employee sent the wrong one etc.
They kept saying--We'll get it right there! maybe I'm naive but I believed this and had to sacrifice a job based on their promises.
I called to talk to them about it,and a gentleman named Brant said--'That's just the way it is. We make mistakes, we're human, we've made 'em before, we're gonna make 'em again. we're sorry"
If your body shop has an account with them, be careful
sharon
houston, Texas
U.S.A.
This report was posted on Ripoff Report on 04/13/2005 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/russel-smith-honda/houston-texas-77024/russel-smith-honda-ripoff-incompetent-promises-not-kept-cost-me-a-job-houston-texas-138710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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