Complaint Review: S L & Sons - St Petersburg Florida
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- S L & Sons `901 16th Street North St Petersburg, Florida United States of America
- Phone: (727) 822-3551
- Web:
- Category: Auto Repair Service
S L & Sons Bad Repair St Petersburg, Florida
*REBUTTAL Owner of company: S-L Sons response to report and putting issue at rest
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On 2/9/2011, I went to Tire Plus in Saint Petersburg, FL to get a diagnosis for my car after my check engine light would not go out.
I was told by one of the technicians that I needed a wire harness for my car and to take it to an electrical company that would probably charge less than them.
I took my car to S L & Sons in Saint Petersburg, FL on 3/29/2011, and gave the technician there the diagnosis paper from Tire Plus showing that I needed a wire harness.
I was told that this company would have to do their own diagnosis and when he came back with the diagnosis he said that I did not need the harness, but a lot of other parts.
I trusted him and he claimed to have fixed the problem, but to this day I still have the problem. After he claimed to have fixed my car I had to take my car back a couple of times after, because the check engine light was and still is own.
He claimed to had fixed the problem but the problem is not fixed. He charged me $1376.00 in all and I took my car back to Tire Plus for an oil change and had the technician to look over the paper work that I had gotten from S L & Sons and tell me what he thought of the work that they had done.
The technician told me that I did not need the repairs that they had claimed they did, but still needed the wire harness and because of the bad wire harness it was making the others parts on my car seem bad, but they were not.
Now I am in a dispute with S L & Sons, trying to get my money back so that I can get my car fixed correctly. Went to pre trial on 5/19/2011 for mediation, but the only thing they were will to negotiate was about a $150, and I was willing to accept at least have of the $1376.00 back but we could not mediate and now it is scheduled for trial.
This report was posted on Ripoff Report on 05/19/2011 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/s-l-sons/st-petersburg-florida-33705/s-l-sons-bad-repair-st-petersburg-florida-731100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
S-L Sons response to report and putting issue at rest
AUTHOR: pt - (USA)
SUBMITTED: Wednesday, April 11, 2012
Hello, I would like to set the record straight about this entire incident and provide facts regarding Wendy Martins issues with her vehicle at the time a 96 Ford Escort. Ben at Tires Plus of Tyrone referred Wendy to us to service her vehicle. Wendy came to us and mentioned that she needed a new wiring harness to fix her problem with her vehicle. She claimed
that the vehicle was running rough and that turning on the AC caused a hard rattle. We at S-L & Sons offered to diagnose the vehicle to be sure that the wiring harness was the culprit. The diagnostic cost was $90 + tax to check everything out, and it was not just for the wiring harness, as we would check other things. Wendy agreed and we found the real issues. The wiring harness was not faulty, but rather the computer controlled parts including: the ECM, EGR Valve, DPFE Sensor, and a few other parts that turned out to be faulty. Wendy was happy that we found the issues and agreed to let us perform the repairs as well as acquire the parts to perform the repair.
The total cost of the parts came to be $737.02, with the labor cost to be $365, $100 to program the computer modules, and after taxes, the grand total would be $1286.16. Wendy paid for the parts with her debit card and we performed the repair. Everything appeared to work fine. The car was no longer sluggish or rough, there was no longer a rattle with the AC, and the check engine light was resolved. Wendy Martin was pleased with our service and took a test drive with the main mechanic to make sure everything was OK with her. Everything checked out good.
Three days later, Wendy called and said that the check engine light came back on. We asked her to come into the shop at any time, so we could look at it and help her out. We never heard anything back from Wendy for quite some time. When our main mechanic tried to contact her, we received a notice of complaint from the local police department that stated we were
harassing her. We were puzzled as to why the customer would do this, and suddenly within a few weeks we received all types of mailed complaint forms from the BBB, various third parties and consumer advocate groups regarding our
supposed treatment of Wendy Martin. The BBB of West Florida did not treat what Wendy wrote as a complaint, but notified us in writing that there was a communication by Wendy Martin regarding S-L & Sons as she made an attempt to file a complaint.
S-L & Sons later received a summons to court to mediate and resolve the issue with Ms. Martin. All of this came abruptly, so we complied to all requests. We decided to contact the person that Wendy spoke to at Tires Plus who recommended the initial fix with the wiring harness, but the technician (Ben) denied such communication ever took place. When court
negotiations came up during the mediation, we offered to settle for over half of the cost, not the claimed $150 that Wendy stated. We would cover the parts cost and Wendy would pay the labor cost, which was lower on her end. We contacted a senior mechanic (John) who would be our expert witness from Scarritt Lincoln who has 32+ years with Ford Motors to testify that what we did to resolve Ms. Martins problems were correct. On July 29, 2011 both parties were summoned to court. S-L & Sons waited over 4 hours with the judge (Walt Fullerton) for Wendy Martin to appear, but she did not and the final judgement is as follows:
Because Plaintiff, WENDY MARTIN, although properly noticed, failed to appear for the July 29, 2011 Final Hearing or otherwise prosecute her case. Following careful review of the Defendants trial testimony and evidence, the Court finds for the Defendant, S L & SONS, INC. Plaintiff shall not recover upon this Statement of Claim.
ORDERED in St. Petersburg, Pinellas County, Florida this 29th day of July 2011.
The case is closed and dismissed.
Wendy Martin was trying to take her money back, and basically get a free repair for her vehicle. In the whole process, she
attempted to slander and ruin S-L Sons reputation via the Internet. We at S-L & Sons have all the supporting documentation regarding this incident, and to this day; we are still unsure as to why Ms. Martin went out of her way to make these claims against our business. It is possible that Wendy Martin was attempting to take her money back in order to move out of the state and obtaining a free repair through all of this.
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