• Report: #985187
Complaint Review:

Saban Rent A Car

  • Submitted: Thu, December 20, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: big red — Portland Oregon United States of America
Saban Rent A Car
2934 e mcdowell rd phoenix, az phoenix, Arizona United States of America

Saban Rent A Car Phoenix Car Rental bait and switch, dishonest, hidden charges, avoid this rental car company phoenix, Arizona

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A very dishonest company start to finish.   here is their website:    To start with, they run the "bait and switch" scam.  They told me clearly on the phone that my rate for a week's rental would be $159 plus 20% taxes. I asked if there are any other charges was told "no". I asked about airport pickup and they said they take care of that no charge. when i returned the car, they had added about $75 of "other charges" to my bill. they claim these were in the original contract but illegible and no prices or total listed so i had no idea. charges that were to be included like "cleaning the car" as a STANDARD fee of theirs $12 which all rental companies include in cost. then claimed a $20 fee for "after hours pickup" i told them the exact time my plane would arrive 6pm and they never said there was a fee for late pickup.  then a fee to drop me back at the airport when that was CLEARLY told to me it was no charge and some other fees never explained.  on top of this, the car was not even close to "rental condition". it was massively out of alignment so i had a hard time keeping it on the road, it smelled BAD inside and was dirty, there was no windshield washer fluid, and didn't even come with auto lock/unlock which is standard on every rental car i've had in a decade! i tried to talk with them about these over charges and other issues and they were unbelievably rude and insulted m

This report was posted on Ripoff Report on 12/20/2012 06:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/saban-rent-a-car/phoenix-arizona-85008/saban-rent-a-car-phoenix-car-rental-bait-and-switch-dishonest-hidden-charges-avoid-thi-985187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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