Safe Ride Warranty, The Autoprotection Center, Warranty Aperica LLC, Michle Curtis lied about not giving authorization for repairs, stranded me out of state, denied claim without review, would not refund per contract Smyrna, Chicago Georgia, Illinoice

Hi, this company is set up to rip you off.

I had a car breakdown while on a trip. I went to a garage and had manager contact the warranty company. They opened up a claim, gave him the number, asked to verify with them part numbers to be replaced with, hours to charge and even a rate to charge me. I was on the phone with them as well. They seemed to be fine: verified that all breakdowns were part of my contract, just needed to verify and re-verify part numbers. So left the shop. When the repairs were almost complete, I came back to pay my $100 deductible and for some non-covered (why?) parts such as a belt and fluids. The shop owner said he needs to make a final call to warranty: they agreed the payment will go on his credit card (my warranty card prowdly displays VISA logo).

Well, now they stated that the number given was not an authorization, just a claim number and go ahead on the phone was not a go ahead. Now they wanted to send an inspector at an unspecified time within next 2 business days (inspector and 2 days are not mentioned in the contract at all). "Oh" the repairs already done? So the claim is denied! Brilliant scheme, is not it?

Horrible people. Note, also something I did not pay attention to: the contract actually specifies that you can arbitrate with them only in Chicago or sue them only in Colorado. The arbitration costs are just over $1000 to be paid by the claimant and not necessarily recoverable in the event of a "win".

David zlotchenko
Apex, North Carolina
U.S.A.