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Ripoff Report | SAFECART Review - Internet - Safecart and advanced
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Report: #1163506

Complaint Review: SAFECART - Internet

  • Submitted:
  • Updated:
  • Reported By: Carolyn — Mooresville North Carolina
  • Author Not Confirmed What's this?
  • Why?
  • SAFECART Internet USA

SAFECART AND ADVANCED TECH SUPPORT SCAMMED Internet

*UPDATE Employee: SafeCart Charge

*UPDATE Employee: Advanced Tech Support

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Ordered and paid for RegPro and it made me contact Advanced Tech Services.  These guys ended up scamming me talking me into paying for over $700 worth of programs.  They supposedly fixed my computer problems, but somne still occur.  Looked up SafeCart (which is the name that Advanced Tech used to take our money) and saw all the horrible reviews they had.  I am one of many that they scammed and panicked!

This report was posted on Ripoff Report on 07/20/2014 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/report/safecart/internet-advanced-tech-1163506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#2 UPDATE Employee

SafeCart Charge

AUTHOR: CustomerSupport - ()

POSTED: Monday, August 11, 2014

Hello  Carolyn,

SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at customerservice@safecart.com.
Warm regards,

Kristy
SafeCart Customer Service
www.SafeCart.com

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#1 UPDATE Employee

Advanced Tech Support

AUTHOR: Advanced Tech Support - ()

POSTED: Friday, August 08, 2014

Hello

I am very sorry to hear of the recent complications that you have experienced.  Advanced Tech Support is dedicated to making our customers happy.  We would like to hear from you directly so we can correct any and all issues you are experiencing. 

A few of these statement are completely false.  Scamming is a strong word considering you called us.  With that said our phone calls are very detailed explaining everything that needs to be done with pricing and the fixes that should be preformed up-front.  Then the customer needs to provide payment details. 

We cannot just process orders without the customer knowing and proving payment info.  SafeCart is one of the largest payment process companies today and we use them to process payments.

I would encourage you to contact us if you are not happy.  Please have your Order ID ready so we can see exactly what was completely on your machine.

To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week.  If you like you can call us directly at 1-800-978-4501 24 x 7

We truly appreciate your business and look forward to hearing back from you.

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