Safelite Auto Glass Deceives customers and shows up anyway to do the job when you cancel Las Vegas Nevada

First off, I am an employee of this particular location in Las Vegas, and I must say, you have some things that are completely wrong listed in the above report. I have some questions for you.

1. How is it possible that one of our technicians didn't identify themselves to the customer when they drive a van that has Safelite Autoglass plastered all over it? Safelite Autoglass is unmistakeabley written on the front, passenger and driver side as well as the back of the vehicle.

2. How is it even possible for a large cargo van to "hide" around the corner from a customer's house?

Every technician that works for Safelite in Las Vegas contacts the customer via phone and informs them of their estimated time of arrival. There are also courtesy confirmation calls that occur the previous day just as a friendly reminder that SAFELITE AUTOGLASS will be performing the installtion on their vehicle.

Like I have already stated, how is it that Safelite had deceived a customer when van is plastered with Safelite Autoglass all over, our technician wears a uniform shirt that also displays the company name on it, and our receipts also bear the company's name, address, and phone number?

You, the leader of a competitive glass company, the one who asked a nationwide corporation not to be competitive with, is filing a class action lawsuit for this?