• Report: #843604
Complaint Review:

Safelite Auto Glass

  • Submitted: Thu, February 23, 2012
  • Updated: Thu, February 23, 2012

  • Reported By: Jessica — Chappaqua New York United States of America
Safelite Auto Glass
1447 Summer Street Stamford, Connecticut United States of America

Safelite Auto Glass Glass damage, insurance scam, poor customer service Stamford, Connecticut

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Safelight came out to fix a tiny chip in my windshield and ended up causing a big crack.  The cost to fix the chip was only going to be $60, which was covered by insurance.  However, after they damaged the windshield, the cost to repair came to $331 and then they tried to file an insurance claim on my behalf.  When I complained that they caused the damage and should be responsible, I was told that there is a less than 1% chance of making the crack bigger and they are not responsible for extra damage caused by their techs.  Big surprise to me since I was not asked to sign any waver before they started to ruin the windshield.  Then, I was offered $75 off the $331 repair...but keep in mind that they already recieved $60 in payment to fix the crack, so that's not much of an offer.  I believe this is a scam to get more money from insurance companies - why would they send a tech out for $60 when they can cause more damage and get $331 additional?  That means that they would make almost $400 from insurance claims on a tiny little crack. [continued below]....

The people involved are:
Eric Castro - manager of the stamford Safelite location
Michael Fhey - customer service person who offered a $75 discount on our $331 windshield replacement, which we refused.
Shelton Bryson - the Tech who caused the damage

This report was posted on Ripoff Report on 02/23/2012 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/safelite-auto-glass/stamford-connecticut-06905/safelite-auto-glass-glass-damage-insurance-scam-poor-customer-service-stamford-connect-843604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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