Safer Wholesale Great Sports HORRIBLE customer service/empty promises New Lenox Illinois

This is by far the worst I've ever been treated by a company in my life. I worked in customer service and sales for several years and if 1 person would have treated customers the way Safer Wholesale/Great Sports does they would have been fired in the spot!!! It all started when I placed my order online and chose 2 color options. I was contacted 10 days later only to be told neither one was in stock, they had no idea if or when the 2 colors I chose would be in stock and told me to choose a different color. I liked the scooter so much I chose a different color and just let it be. Not like I had a choice anyway bc I was told all sales are final and they couldn't refund my money at this point anyway. That was the first red flag.

Then a few weeks later when the scooter arrived it had no battery. Had to create a ticket and have them send a battery. It took over a week and the man I spoke with offered no apologies for the mistake and just blamed it on the manufacturer. Then when I finally received the battery I hook it up and find out that the radio/mp3/Bluetooth unit didn't work. This was the entire reason I chose this particular scooter! I contacted the parts department again and was told the manufacturer didn't have the part in stock. That was it, that was the end of the email! No apology, no solutions offered, just a "no, they don't have the part". I was livid at this point! Sent another email telling them that I didn't get what I paid for and I expected them to find the part and ship it to me. The response was "China will order the part, but it doesn't happen in 5 minutes". Nice customer service, real nice! I responded and said thank you and please let me know if anything changes. I was told to check back weekly to see what the status is.

I emailed a week later to check in and was told he would check on it. Never heard back from him and it's a week later. Now it's been 2 weeks and I doubt I'll ever get the part. I can't even order it myself bc no one carries it! The kicker.....I submitted an MSO request online via their automatic title request form. I did this the day I received it. Entered my VIN # and all the pertinent information. I was told the title would take 3-4 weeks to arrive. It's been over 5 weeks and still nothing. I emailed and called 4 times and no one will respond! I contacted them once again today and was told my title would be sent out Friday....it's Tuesday! By the time I get it (if it ever comes) it will have been over 6 weeks! I can't legally drive the scooter I paid 2k for on the road bc I can't get plates without a title! I have no faith that this company will ever resolve my issues and it looks like I'm out 2k and they could care less!!!

Please STAY AWAY from this company if you don't want to be ripped off! I can't believe they're still in business when they treat their customers this way and continue to let HORRIBLE customer service reps and parts staff work there. I will be sharing this review with every review site I can find, including the BBB and ripoff report. I will continue to hound them until I get what I paid for. I will continue to tell everyone I know NOT to do business with these people....EVER!!!!