• Report: #1032686
Complaint Review:


  • Submitted: Mon, April 16, 2001
  • Updated: Mon, April 16, 2001

  • Reported By:Tempe Arizona

SAFEWAY FOOD & DRUG Defrauding consumers on out-dated fish *badbusinessbureau.com Investigative Consumer Report

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!


SAFEWAY FOOD & DRUG Defrauding consumers on out-dated fish
*badbusinessbureau.com Investigative Consumer Report

badbusinessbureau.com just completed a 3 month investigation responding to reports on Safeway's repackaging of their fresh fish, which in reality is not fresh at all.

The following procedure seems to be the same throughout the Safeway grocery chain.

badbusinessbureau.com Consumer Advocate Investigators found that Safeway employees will put out fresh salmon with an expired expiration date. On the evening of the expiration date, Safeway employees will take that same fish, rewrap it and put another date on it, usually extending it another 2 days.

Several Safeway employees admitted to badbusinessbureau.com Consumer Reporters that they have an unwritten procedure taught to them by Safeway superiors, that the outdated fish first be repackaged, re-dated, and is to be placed in the freezer until the next morning and then put out on display for sale again.

In another unrelated incident, one of the above Safeway stores had smoked salmon in a pre-packaged, vacuum packed package from Three Star Smoked Fish Company. The Consumer Advocate pointed out to the store manager that all 17 vacuum packed packages were defective (vacuum package was not sealed properly) and the fish was spoiled and could not be sold. There was a strong odor and it was visible that the fish had spoiled. Three days later, 5 of the 17 packages of fish were still there in the cooler with a $2.00 discount. Anyone could see that the fish was almost completely spoiled. This means 12 customers bought this spoiled fish. The Consumer Advocate grabbed all the packages of smoked salmon, showed it to several employees, recording the conversations, took their names, and then took the spoiled fish up to the manager's office and demanded these packages be thrown away. Clearly the packages were just defective because the vacuum had not sealed the packages properly. Safeway would be able to get credit for the product from the manufacturer.

Safeway seems to be more concerned about having their employees drop everything to show the customer where something is in the store. That's great to have good service. We all know what a pain it is to be looking for something and no one is around to help.

Safeway needs to stop repackaging their fish. This practice needs to be stopped, and it is definitely a consumer rip-off. It would also be a good idea for Safeway to stop selling rotten fruit and vegetables. Discounting fruits and vegetables before they go bad to move quickly would be reasonable. ..BUT not the fish!

This is another example of a company that's only worried about the bottom line. Just screw the consumer.


Do you have information on this or any other consumer Rip-off?
Would you like to be a Consumer Advocate Rip-off Reporter (Volunteer)?

E-mail us at reporters@badbusinessbureau.com
You can fax us at:
California office fax: 425-799-9729

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Mediators.
We are Consumer Advocates.
WE ARE Civil and Human Rights Activists

We are a Nationwide Reporting News Agency

This report was posted on Ripoff Report on 04/16/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/safeway-food-drug/phoenix-san-francisco-salt-lake-c-gallup-az-ca-ut-nm/safeway-food-drug-defrauding-consumers-on-out-dated-fish-badbusinessbureaucom-investig-1032686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on SAFEWAY FOOD & DRUG

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?