• Report: #929532
Complaint Review:

Saker ShopRites Inc, World Class Shoprite of Hamilton Marketplace

  • Submitted: Sun, August 19, 2012
  • Updated: Sun, August 19, 2012

  • Reported By: wipsportsfan — Trenton New Jersey United States of America
Saker ShopRites Inc, World Class Shoprite of Hamilton Marketplace
130 Marketplace Blvd Robbinsville, New Jersey United States of America

Saker ShopRites Inc, World Class Shoprite of Hamilton Marketplace, Foodarama Supermarkets Inc, Self scan attendant overcharged me on item bought with raincheck Robbinsville, New Jersey

*Consumer Suggestion: Saker ShopRite errors upon customers & staff behavior training

*Consumer Comment: I doubt it was intentional

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Earlier today I did some  Sunday shopping at a local Shoprite that I frequent. while I was there I had found some  bonless skinless Chicken Breasts that  were  2.99 a lb and I realised I had a raincheck  for for from the previous sale at $1,99  that was still good till September, so I decide to use it. In a hurry I decided to go to the u-scan.  because the policy is to give any coupon or raincheck to an attendant before scanning. I called the attendant to my scan station.

however in attempting to adjust the marked price of $8.82  to the raincheck price of $5.99 he accidentally scanned the item FOUR times however in attempting correcting it he only voided TWO of the misscans, thus though he did gave me the raincheck price of $5.99 he failed to void the two misscans of $8.82 each= an overcharge of $17.64 added to-not voided from my bill  though I pointed this out to him, he claimed that he voided all the scans when in reality he only voided two of the four he kept telling me that he voided all of the scans, but the $17. [continued below]....
.....64 overcharge was still on my bill.

Normally in the event of a void the reciept either shows a subtraction or no charge at all. despite all of this he still said the charge on my bill was voided. It was NOT! though I got the raincheck price of the Bonless chicken breasts  I  ALSO paid $17+ for thin air, for  absolutely nothing!!!!!  I  in more than two decades as a frequent shopper to Shoprites both those owned by the Saker family and  others owned  by two other owners that I also frequent, have never experienced such a brazen display of non professionalism and outright theft.

This is a dissapoinment to me as a loyal shopper to that particular  Shoprite, other Saker owned Shoprites  and the other Shoprites where I have never ever had trouble in this situation. I have spent tens of thousands of dollars in Shoprites over 20 years and never have had a problem with anything until this moment.


This report was posted on Ripoff Report on 08/19/2012 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/saker-shoprites-inc-world-class-shoprite-of-hamilton-marketplace/robbinsville-new-jersey-08691/saker-shoprites-inc-world-class-shoprite-of-hamilton-marketplace-foodarama-supermarkets-929532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Saker ShopRite errors upon customers & staff behavior training

AUTHOR: aap - (USA)

I have had problems with errors in Shop Rites but my local Saker Shop Rite has issues.  A significant number of clerks have a mindset that they simply cannot make mistakes  (either in fear of repremand-negative reporting to move up-or loss of job after investing years of their lives-or a mental problem), and consequently it does come out of the consumers pocket at times when the clerk is in fact wrong.

The majority of non-Saker clerks in my area do not seem to have the same-I don't make mistake attitudes.  Saker-World Class differs from general ShopRites.  They offer a greater variety of products that has a value to customers.   The circular pricing is the same but non-circular prices do differ on some items from cents to dollars.

When your income no longer allows meat, fish, fruit, and vegetable in your daily intake because you have to buy with coupons (cheap items), mistakes hurt a micromanaging household or individual.  Overcharges on this person's chicken, is signficant or they would not have asked for a rain check.  BTW...I have weighed my chicken to split them up into freezer bags and have found Tyson to be underweight twice.  Tyson blames Shop Rite for packaging.  Shop Rite says they get it packaged from Tyson.  After finding that conflict, I weighed my next purchase of Perdue, and that was slightly more.  (When ShopRites advertizes Perdue boneless chicken breasts on sale, they always seem to be substituting with Tyson...)

If a customer is charged for items that they did not have in their bags they should compensate the customer for the items, and double their error back to the customer to spend in their store at the least.  The personal time to deal with an error after you have unpacked and sat down with your receipt is aggravating. 

They can utilize their security cameras if there is a question to the validity of the customer's complaint.  However if they have to "review security cameras", there should be signficant compensation given to the customer in reverse equal to the financial consequences had the customer stole from the store.  A practice what you preach kind of thing.  

The clerks, experienced employees, and customers make mistakes.  This is not a perfect world.  Shop rite digitals fail to come off repeatedly.  The use of the store cicular for clicking on the items is at times erroneous.  This week I found the Annie's soup option for the buy 5 get $5 off incorrect.  It brought you to the non-promotional soup and "Ally's" soup.  Months prior the link for the buy 3 Colgate brought you to the wrong size.  This would cause an online order anticipating a promo to order the wrong item and lose the promo.  

Again, there seems to be an issue when it comes to non-management personnel making mistakes.  It also seems that the managers are flying all over the place.   If the higher echelons in SR that load digitals or place the circular links make mistakes (taking from customers expected discounts), you cannot expect a low paid clerk to be perfect.

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#2 Consumer Comment

I doubt it was intentional

AUTHOR: SchindHaughton - ()

I work as a cashier at a different ShopRite supermarket that is owned by a different family. It seems like the self checkout attendant simply made a mistake rather than having any actual malicious intentions to overcharge you. I agree that he should have corrected it after you pointed it out, as I certainly would have. We don't have any incentive to overcharge anyone, and we too are customers off the clock.

Why didn't you go to courtesy to get the charge refunded? I'm not familiar with those owners, but I can't imagine that you would have been given a hard time.

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