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Ripoff Report | Salt Solutions Inc. Review - Tampa, Florida
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Report: #1417201

Complaint Review: Salt Solutions Inc. - Tampa Florida

  • Submitted:
  • Updated:
  • Reported By: Thomas — Bradenton other United States
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  • Salt Solutions Inc. 5402 W Laurel St Tampa, Florida United States

Salt Solutions Inc. Their rebuild salt cells are junk. They don't last Tampa Florida

*REBUTTAL Owner of company: Customer satisfaction is our #1 goal.

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I bought twice a T-15 cell for a 40k pool from them.  The first cell failed after 16 month, the second one after 23 month.  The warranty is only 1 year.  For $294.25 per cell this costs more then an original H******.  My H****** lasted 9 years!!!

This report was posted on Ripoff Report on 12/15/2017 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/salt-solutions-inc/tampa-florida-33607/salt-solutions-inc-their-rebuild-salt-cells-are-junk-they-dont-last-tampa-florida-1417201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Customer satisfaction is our #1 goal.

AUTHOR: Stephen - (United States)

POSTED: Tuesday, August 21, 2018

Dear Mr, Scharold, Salt Solutions strives to assure that every customer is 100% with our products and services. Somethimes outside conditions play a large part in assuring the longevity of our salt cells, same as any cell maufacturer. Proper maintanance, chemistry levels such as PH balance, cleaning, salinity levels, and water quality helps to prevent the premature errosion of oour cell parts. We use the same exact parts as the orrigional manufacturer and our parts are rated for 10,000 hours same as theirs. We are very sorry and if this was brough to our attention at the time of failure we would have made every effort tocorrect the problem. If you feel you want to give us another try we assure you will be 100% satisfied.

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