Report: #1169693

Complaint Review: SAMM's HEATING AND AIR

  • Submitted: Wed, August 13, 2014
  • Updated: Wed, August 13, 2014
  • Reported By: Razan D. — Dallas Texas
    521 J Place #627
    Plano, Texas

SAMM's HEATING AND AIR SCAM These guys create problems and charge to fix them Plano Texas

*REBUTTAL Owner of company: False Report againt SAMM'S HEATING AND AIR

Show customers why they should trust your business over your competitors...

We used Samm's Heating and Air to do a repair on our air conditioning system. I sat there and watched as these guys created more issues. He was trying to screw in a panel and sent the drill right through the metal and then acted later on like it was already there before-hand. I know for a fact that it wasn't. The unit was only 1 year old and I had attempted to work on it myself the day before. The filter was dirty and they wanted me to change it. The guy didn't even bring a filter with him. 


Once they actually fixed the air conditioning unit and the leaking coils that were present (who knows if they created this issue as well), I was charged two service fees and other maintenance fees totaling $560.00. Absolutely ridiculous. 

There are other AC-repair companies out there who are honest about what they do and charge correctly for the time spent on the job + they don't create extra issues to invoice you over.

Again, stay away from Samm's Heating and Air. 


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This report was posted on Ripoff Report on 08/13/2014 08:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

False Report againt SAMM'S HEATING AND AIR

AUTHOR: Paul with Samm's Heating and Air Conditioning - ()

There are so many inconsistant statements I do not know where to start. This is an interesting report. I am so confident this is false I will personally guarantee as the owner of Samm's Heating and Air a full refund and apology if this actually occured within our company.

First we provide a 2 year labor warranty on all our installations, 3 year labor on complete systems and most reputable companies carry a minimum 1 year. If the system is as young as stated we would not have charged or I would think this customer would rely on the installing company.

Two: this report was filed in a time zone we are not located in clearly stated by Ripoff at the bottom of this report.We are central time and this report was mountain or pacific time.

Three: We are a flat up front pricing company. We do not charge by time nor do we have service fee's.

Four: We always carry filters unless special order.

Five: Leaking Coils; We do not repair leaking coils that are in warranty. All manufacturers carry a minimum 5 year warranty most carry 10 year coil warranty's. Typically if a coil is leaking we cannot repair and replace regardless of warranty status.

Six: We independently survey our customers though a 3rd party who verifies they are actual customers and legitamate reports and I have not recieve this report.

Six; We are an honest reputable company with over 300 reports on Demandforce, an A+ BBB report, and an "A" rating on Angies list. We are a flat up front pricing company and price.

Please feel free to call the office as soon as possible for my guarantee of refund to this complantant if this is accurate.


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