Report: #1111555

Complaint Review:

  • Submitted: Sun, December 29, 2013
  • Updated: Mon, December 30, 2013
  • Reported By: Aljnay Greene — Milwaukie Oregon
    15555 Se McLoughlin BLVD
    Portland, Oregon
    USA Reviews 503-683-1212 Sammy Vaday McLoughlin Auto Mall Shady Used Car Dealer Portland Milwaukie Oregon

Show customers why they should trust your business over your competitors...

Salesman A promises that the vehicle I'm looking for is "on it's way and will be here soon." Also promises to sell it to me for just under 17k. They appraise my car, score it ALL 10's, fall in love with it and promise to take it on trade PLUS give me "a couple thousand cash on top of the deal, for sure". The vehicle they promised was available becomes unavailable. They pass the buck. But "No worries, we have another one almost just like it already coming from auction, will be here next week." I make the trip across the state of Oregon AGAIN, only to get there late at night, after hours and find it not there. Arrive in the morning - still not there. "Guaranteed, it'll be here tomorrow, it's at the detail shop now." SO MY FAMILY AND I STAY THE NIGHT IN A MOTEL, JUST TO FINALLY GET A GLIMPSE OF A VEHICLE & DEAL I'VE BEEN PROMISED TWICE. This vehicle, too, becomes unavailable, though, like the first, was PROMISED TO BE AVAILABLE; no if's and's or but's. [continued below]....

..... Buck passed, yet again. Also, when I arrived that morning, salesman A decided to take the day off without setting up my appointment, after I just drove my family across the state and put us all up in a motel, naturally at MY EXPEN$E. No one had a clue why I was back, what vehicle I was supposed to be seeing, much less buying... the ball was COMPLETELY DROPPED. In 3 days I txtd Salesman A 4 times.... NO RESPONSE. Salesman B promises to contact me when another vehicle comes up that I'd be interested in (.... haven't heard a word). By now it's the last week of July.

So NOW a month later....I call them, talk to the owner's son, I think, tell him the story, and ask if they're still interested in buying my car, since I've found the perfect vehicle to buy elsewhere. (Remember, they were going to do a straight trade + cash for my car.) He kinda apologizes, tries to get me to see everything his way and acts like it's no big deal as he PASSES THE BUCK yet again. "Salesman A isn't' with us anymore" like that TOTALLY CANCELS OUT ALL THE GARBAGE THAT HAPPENED BECAUSE OF HIS ESTABLISHMENT?!?! NO, THAT FIXED NOTHING FOR ME THE WOULD-BE CUSTOMER, HELLO!?!? Tells me he'll talk to the owner to see if they want to buy my car outright. Considering the truck they were gonna trade me for + cash, I was asking well below what they originally offered. (I've studied literally thousands of both of these vehicles for months - I KNOW both markets) "I'll contact you Saturday" he says. Saturday comes, NOTHING. I call, only to be told that "he's very busy this morning and requests that YOU call HIM back in an hour" - like he's Lord of the Flies or something. I explain that HE was overdue to contact ME, I'm in meetings all day starting now, and he needs to contact me. STILL NOTHING. After calling TWO MORE TIMES, I finally get a call back from some random little messenger, telling me that my price is too high and they will not be buying my car. Have a nice day. Click.--- No options, no questions, no ANYTHING........... for all the LIES, Smoke & Mirrors (as described by another car dealership manager when told this story), Inconvenience and WASTED TIME & MONEY. NEVER BEEN TREATED WORSE AT A DEALERSHIP... ESPECIALLY AFTER GOING THROUGH SO MUCH TROUBLE. IT DIDN'T MATTER TO THEM - IT'S NOT ABOUT THE CUSTOMER IN THEIR OPINION, only in their empty promises and good-guy set-up spiel. Insult to injury, their water cooler wasn't cool, they had no ac in the waiting-to-be-shysted room and the manager (salesman A) had nothing but bad to say about his fellow employees and their poor work ethic and lack of professionalism. And that was pretty much the only thing said that proved out to be true :-\

Tony Richmond

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This report was posted on Ripoff Report on 12/29/2013 11:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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