Sams club orlando Lied, deception orlando FL

Horrible customer service. bought a tv a month and a half ago and hooked it up three weeks ago. Every morning it would come up with no device connected. reset comcast box and it worked fine. Next morning same thing. called comcast, they came out and replaced box and cable box and hdmi cables still doing same thing. 90 day return policy?

spoke with management and told them I just wanted to swap tv out. They said no problem just bring it back and they will swap it. Guess what they wanted 600.00 to swap it because the tv was not on sale anymore. What nerve. Called customer service on the phone to find out if this was there policy.

They made it sound like its up to the store manager of each store to make that call. talk about helter skelter. stores are closing, this company has gone down hill. Been with them for many years its time to move on. Costcos here we come.

AS soon as I get my money back I will be dumping my membership. They just don't care. Sad