Complaint Review: Samsung Cell Phone Company - Plano Texas
- Samsung Cell Phone Company 1000 Klein Road Plano, Texas U.S.A.
- Phone: 888-987-4357
- Web:
- Category: Cellular Phone Companies
Samsung Cell Phone Company Samsung sold me a defective phone and will not stand behind it... Plano Texas
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I purchased a Samsung phone from Sprint.
After about 8 months the plastic broke up near the hinge due to an engineering defect. The device in the hinge that 'clicks' when you open and close the phone is too aggressive for the plastic that surrounds it and a hairline crack developed, and over time fully broken.
Samsung sent me the phone back unrepaired with no phone calls or anything. I called and they said an automated machine called me at least 3 times, this is complete BS. Samsung said the defect was "cosmetic or indicative of 'abuse' to the phone", again, complete BS.
I'll never buy another Samsung product and will tell everyone I know that they shoudl avoid Samsung as well - Samsung sucks.
JD
Mackdaddy
New York, New York
U.S.A.
This report was posted on Ripoff Report on 01/15/2008 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-cell-phone-company/plano-texas-75074/samsung-cell-phone-company-samsung-sold-me-a-defective-phone-and-will-not-stand-behind-it-300208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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