Complaint Review: samsung electronics of america - Compton California
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- samsung electronics of america 18600 S Broadwick St. Compton, California USA
- Phone: 888-987-4357
- Web: http://www.samsung.com/us/
- Category: Cellular Phone Companies
samsung electronics of america refused to repair or replace defective phone that still is under warranty Compton California
*Consumer Suggestion: Better Business Bureau
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Samsung Galaxy s4 phone constantly pops up a message saying, "no sim card detected." A restart is then required. The phone may be in your pocket when this happens and you are then unable to recieve calls. After at least 10 calls to support, I was told to ship the phone to Plano Texas. Texas support accused me of an attempted unauthorized repair because the color of my phone had been changed. Why would I attempt an unauthorized repair when I am still under warranty? I also did not change the color. I paid $279 for the phone, refurbished, and what a mistake. I bought the phone 8/21/2015 with a 1 year warranty. Since the phone was returned it still pops up the message and now it randomly restarts.
This report was posted on Ripoff Report on 01/20/2016 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-electronics-of-america/compton-california-90220/samsung-electronics-of-america-refused-to-repair-or-replace-defective-phone-that-still-is-1281323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Better Business Bureau
AUTHOR: ThinkObjectively - (United States of America)
SUBMITTED: Wednesday, February 24, 2016
File a claim with the Better Business Bureau. I had a similar encounter when I sent my Samsung phone in to Plano, TX. They sent it back and refused to honor the warranty. I filed a claim with the Better Business Bureau detailing exactly what happened, and there was a lot of back and forth for a few months, but eventually Samsung said that they would honor the warranty and repair the phone if I sent it in. At that point I was ticked and said that the time for Samsung to repair the phone was when it was first sent it in, and that time had passed. I insisted on a full refund, and the BBB agreed with me. I sent the phone in and got a check from Samsung. Google BBB, file a claim, and never buy another Samsung product.
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