Complaint Review: Samsung Technical Support - Nationwide
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- Author Confirmed
- Samsung Technical Support Nationwide USA
- Phone: 1800- SAMSUNG
- Web: sea.support@samsung.bom
- Category: Electronic Manufacturers
Samsung Technical Support Samsung is trying to make me pay for a repair that Samsung is responsible for Nationwide
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WHENI FIRST MADE A COMPLAIN WITH SAMSUNG REGARDING THIS MATTER. THE TECHNICAL SUPPORT WAS NOT HELFUL SHE HAD MADE ME WAIT FOR A LONG TIME AS WELL AS WHEN ASK TO SPEAK WITH HER SUPERVISOR BSHE STATED THEY "NOT AVAILABLE" AS I REQUEST TO WAIT.
I HAD BOUGHT 2 SAMSUNG GALAXY GEAR AND IN A YEAR AND A HAFT TIME BOTH GEAR WAS NOT CHARGING. MY FIRST GEAR WAS SENT AROUNG OCTOBER OF 2015 AND I HAVE TOLD THEM THAT IT WAS NOT CHARGING AND THEY HAD FIXS THE PROBLEM WITH NO CHARGE.
NOW THAT MY SECOND GEAR HAS THE SAME PROBLEM SAMSUNG IS ASKING ME TO PAY $70.64 FOR THE SAME ISSUE. AS FOR THE PERSON I SPOKE TO ON THE PHONE HE STATED THAT THE SOFEWARE IS ONLY GOOD FOR ABOUT A YEAR AND A HAFT AND ITS NOT COVER BY THE WARRANTY. I JUST BOUGHT A $350 WATCH THAT GOOD FOR ONLY 1 YEAR AND HAFT.
I CONTINUE TO EXPLAINED TO HIM THAT I SHOULD NOT BE CHARGE ON DEFFECT ITEM FROM SAMSUNG, THEY WERE NOT HELPFUL.
This report was posted on Ripoff Report on 01/06/2016 03:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-technical-support/nationwide/samsung-technical-support-samsung-is-trying-to-make-me-pay-for-a-repair-that-samsung-is-r-1278429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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